Director, IT Business Service Delivery Management

Corebridge Financial • Houston, TX

96d

About The Position

The Director, IT Business Service Delivery Management will oversee the delivery of technology-related services, ensuring they are efficient, meet agreed-upon standards, and align with business objectives. They manage relationships with clients and stakeholders, monitor performance, and drive continuous improvement. Key responsibilities include developing service strategies, managing 3rd party vendors, and collaborating with various teams to ensure seamless service delivery. The ideal candidate is a seasoned technologist and visionary with experience in leading strategy and execution of application services for Insurance and Financial industry.

Requirements

• Bachelor’s degree in computer science, Engineering, or related field.
• Experience in the Life & Annuities Insurance or financial services sector.
• 20+ years of IT and at least 10+ years of strategic consulting/3rd party management.
• Strategic thinker with ability to translate business goals into technical solutions.
• Strong leadership in managing large cross-functional and globally distributed teams.
• Exceptional communication and stakeholder management skills.
• Demonstrated ability to lead complex programs and transformations.
• Change management and mentorship capabilities in agile, fast-paced environments.
• Influential thought leader and collaborator with a bias for action.

Responsibilities

• Drive the transition and execution of IT Enterprise vendor consolidation.
• Identifying areas for improvement in service delivery and implementing strategies to enhance efficiency and quality.
• Tracking and analyzing service performance metrics, identifying areas for improvement, and implementing corrective actions.
• Partner with business, IT, and vendor teams to ensure solutions meet enterprise needs.
• Manage and oversee highly distributed team 3rd party resources.
• Work with the CRBG IT leadership team to embrace contemporary ways of working, attract and develop talent across the firm and leverage economies of scale and shared capabilities.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees