Director, IT Business Operations

Northeastern University • Newton, MA

89d • $129,010 - $187,060

About The Position

The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CIO. This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director of IT Business Operations focuses on ensuring that the IT organization 'does the right things' through strategy and governance, as well as 'doing things right' through organizational and operational model development and performance management. This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position. This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success. This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.

Requirements

• Bachelor’s or master’s degree in business administration, Information Technology, or a related field.
• 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role.
• Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM).
• Proven experience in IT vendor management, procurement, and contract negotiations.
• Excellent analytical, strategic planning, and decision-making skills.
• Strong project and program management experience.
• Strong collaboration, communication, leadership, and strong stakeholder management abilities.

Responsibilities

• Develop and implement IT business operations strategies that support enterprise goals.
• Establish IT governance frameworks, policies, and best practices for financial and operational management.
• Align IT business operations with digital transformation initiatives and innovation strategies.
• Lead process improvement initiatives to enhance IT service delivery and operational efficiency.
• Define and track key performance indicators (KPIs) for IT operational and financial performance.
• Develop dashboards and reports to provide IT leaders with insights on efficiency, spending, and risk.
• Drive data-driven decision-making by implementing advanced IT analytics and reporting mechanisms.
• Act as a strategic advisor to the CIO on IT business operations, governance, and financial matters.
• Collaborate with business leaders to ensure IT operations align with enterprise goals.
• Lead and mentor IT business operations teams, fostering a culture of efficiency and accountability.
• Lead automation, workflow standardization, and process optimization initiatives across IT operations.
• Enhance IT service delivery models by leveraging industry frameworks such as ITIL.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Paid time off
• Tuition assistance
• Wellness & life benefits
• Retirement benefits
• Commuting & transportation benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree