Director, IT Business Operations

Memorial Sloan Kettering Cancer Center • New York, NY

1d • Hybrid

About The Position

At Memorial Sloan Kettering (MSK), our mission‑driven IT organization powers lifesaving care, research, and innovation across the enterprise. The Director of IT Business Operations will drive financial discipline, vendor strategy, and operational excellence across key technology verticals, ensuring the rollout and adoption of robust IT financial management processes that strengthen long‑term performance.

Requirements

• 10+ years of experience in IT business operations, finance, or technology management roles.
• Demonstrated experience supporting enterprise‑scale technology verticals (Infrastructure experience strongly preferred).
• Proven ability to lead IT financial management processes, including budgeting, forecasting, and cost modeling.
• Strong background in vendor management, sourcing coordination, and contract negotiation.
• Proficiency with financial modeling, cost analysis, and technology investment evaluation.
• Strategic thinker able to anticipate operational needs and translate complex requirements into executable plans.
• Highly collaborative with strong relationship‑building capabilities across business, technical, and vendor teams.
• Skilled communicator comfortable advising senior leaders and presenting complex financial and operational data.
• Disciplined operator with strong accountability, follow‑through, and ability to drive results across multiple workstreams.
• Adaptable, resourceful leader who manages ambiguity and guides teams through change with clarity and purpose.

Responsibilities

• Lead operational planning and execution across assigned DigITs verticals, with a focus on enterprise technology and critical infrastructure delivery.
• Oversee development and rollout of IT Financial Management (ITFM) processes, including budgeting, forecasting, cost transparency, and TCO management.
• Partner with VP/SVP level leaders to translate technology needs into actionable business plans aligned with organizational priorities.
• Drive vendor engagement strategy, enabling consistent evaluation, negotiation, and performance oversight across the IT portfolio.
• Coordinate contract lifecycle activities to ensure compliance, risk mitigation, and value optimization for technology spend.
• Provide oversight of operational reporting, including financial performance, variance management, and quarterly business review inputs.
• Identify cost‑optimization opportunities and lead measurable initiatives that increase efficiency and reduce operational waste.
• Ensure tooling and digital enablement services are effectively implemented to support business operations and ITFM capabilities.
• Lead, coach, and support team members—, including full‑time staff and contractors—, to ensure consistent service delivery across verticals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees