Director, IT Applications Digital Commerce

Medline Industries, LP • Northbrook, IL

91d • $175,760 - $263,640

About The Position

We are seeking a visionary and execution-focused Director of IT Applications to lead implementations of our next-generation digital commerce ecosystem. This role will oversee the delivery and operations of customer-facing digital applications built on the MACH architecture, hosted on Azure. The ideal candidate will be skilled in managing system integrators, building high-performing global teams, and driving innovation through AI-enabled software engineering practices.

Requirements

• 10-15 years of experience in IT delivery and operations, with 5+ years in digital commerce or customer-facing digital applications.
• Demonstrable experience in delivering large-scale IT transformation projects related to e-commerce, leveraging MACH architecture from conception to completion.
• Proven success in leading implementations and managing system integrators.
• Deep understanding of MACH architecture and Azure cloud services.
• Hands-on experience with headless CMS/DXP platforms.
• Familiarity with AI tools for software engineering and AIOps platforms.
• Strong leadership and team-building capabilities in a global delivery model.
• Excellent communication and stakeholder management skills.
• Ability to drive change, influence cross-functional teams, and deliver business impact.
• Experience in negotiating with and managing third-party vendors.
• Proven skills in budget preparation, analysis, decision-making, and enforcement within financial objectives.

Responsibilities

• Align IT delivery with business goals and digital transformation strategies.
• Engage with product, marketing, and customer service teams to shape the digital roadmap.
• Manage vendor relationships and negotiate contracts to maximize value and performance.
• Lead implementation of digital commerce platforms from concept to production.
• Manage end-to-end delivery lifecycle, ensuring timely execution and quality outcomes.
• Collaborate with system integrators to define architecture, implementation plans, and integration strategies.
• Develop a comprehensive understanding of the organization's various business processes and the systems that support them.
• Champion the use of AI tools and platforms to accelerate development, testing, and operations.
• Promote intelligent automation in CI/CD, code reviews, defect prediction, and performance optimization.
• Evaluate and implement AI-based observability and incident response solutions.
• Understand and enhance project and support methodologies, focusing on quality and cost control.
• Ensure adherence to MACH principles and best practices for composable architecture.
• Guide integration across SaaS solutions and other headless services.
• Partner with enterprise architects to ensure security, compliance, and scalability.
• Own operational excellence across digital platforms, ensuring high availability, scalability, and performance.
• Establish robust monitoring, alerting, and incident management frameworks.
• Drive continuous improvement through post-incident reviews and operational analytics.
• Build and lead high-performing, cross-functional teams across onsite, nearshore, and offshore locations.
• Foster a culture of innovation, accountability, and continuous learning.
• Mentor engineering leaders and promote agile, DevOps, and product-centric delivery models.
• Lead personnel-related activities such as recruiting, retention, and performance management.
• Efficiently allocate resources, ensuring timely project completion and minimizing business disruption.
• Review, question, and enhance departmental policies, standards, and methodologies.
• Maintain cost control within your area of responsibility.

Benefits

• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off
• Continuing education & training
• Bonus and/or incentive eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees