Director IS Applications - VAST Supply Chain

Providence•Renton, WA

7d•Hybrid

About The Position

Calling all Esteemed Leaders! Are you an enterprise applications leader who thrives at the intersection of strategy, operational excellence, and large ‑ scale business transformation? Do you excel at building high ‑ performing teams, strengthening vendor partnerships, and delivering secure, reliable, scalable application services that enable enterprise finance and operations? If so, this Director, IS Applications opportunity may be an excellent fit. This position can be based in Renton WA, Redmond WA, Portland OR or Irvine CA. The Role: The Director, IS Applications provides excellence in enterprise application planning, implementation, and support for Providence St. Joseph Health (PSJH) and affiliated organizations. Core responsibilities include strategy development and deployment, resource planning and utilization, management of operational support initiatives, vendor management, application design reviews, implementation management, and administrative support of IS application solutions. This role supports functional business partners and executives by identifying and assessing technical roadmaps and requirements, sponsoring implementation activities, ensuring production support of assigned applications, maximizing application usefulness, and effectively managing vendor relationships. The Director leads, mentors, and develops managers and staff, collaborating closely with executives and leaders across the system. The role also creates and executes strategic plans for complex business and IS operations and helps standardize complex and disparate processes across the application lifecycle (design, deployment, support, and lifecycle management). Possible travel may be required up to 10%.

Requirements

Bachelor’s Degree in Computer Science or engineering, Business Management, Information Services, Accounting, or Commerce.
8+ years of Information Services leadership experience.
10+ years of total relevant experience (or equivalent combination), including experience creating and executing strategic plans for complex issues; standardizing complex and disparate processes; and application lifecycle methodologies (deployment, support, lifecycle).
Experience in process improvement, change management, and operational improvement in complex systems.
10+ years of experience in application design and/or implementation of large scale ERP systems (e.g., Oracle Applications, Infor Lawson).
ERP experience leading IS teams across two or more application/business process areas such as:
Experience implementing Supply Chain Applications (Contract Management, Sourcing, Purchasing, Supplier/Vendor Management, Pricing, Inventory) at minimum.
Experience leading large scale business transformation and ERP implementations spanning multiple regions/geographies and business process areas.

Nice To Haves

Master’s Degree in Information Services, Business Administration, Accounting, Commerce, CPA, or equivalent education/experience (preferred).
Experience with large‑scale business transformation and ERP system implementation projects spanning multiple regions and/or geographies and business process areas
Experience with vendor management including contract negotiation and relationship management
Proven capability to build productive outcomes using networked teams in dynamic organizational environments
Experience developing and managing an operations and project budget for an information services organization
Experience standardizing complex and disparate processes
Methodologies related to application management such as system deployment, support, and life cycle
Experience in process improvement methodology, change management, and operational improvement in complex systems
Proven ability to communicate and influence at all levels.
Ability to manage multidisciplinary groups through managers and senior individual contributors.
Strong judgment, critical thinking, and problem solving skills.
Ability to balance multiple priorities.
Outstanding written and verbal communication skills.
Exceptional planning and organizing capabilities.
Proficiency with MS Office.
Strong customer relationship and conflict management skills.
Ability to lead and manage others.

Responsibilities

Maintain relationships with key business partners and senior IT leaders to leverage best practices and evaluate emerging application technologies.
Direct the adoption process for introducing and implementing new services, technologies, and/or applications into Information Services.
Implement service delivery models that define, deliver, and continuously improve core application services for the enterprise and its customers.
Partner with IS Strategy and Business Development leaders to ensure adherence to standards and evaluate application effectiveness.
Participate in development of the overall IS strategic plan by identifying application strategies and projects that support business needs.
Manage customer expectations and ensure measurable outcomes are defined and reported for strategies and projects.
Partner with stakeholders to implement application services that are effective, user friendly, and accurate.
Develop and negotiate preferred IT vendor contracts and manage key vendor relationships.
Ensure application performance and evaluate services using defined KPIs.
Oversee budgeting and expenditures for applications, staff, and services within scope.
Assist in development of and monitor compliance with policies and procedures impacting Application Services across PSJH.
Attract, hire, train, motivate, retain, and develop a high performing applications organization.
Design, implement, maintain, and operate SLAs/OLAs and associated KPIs.
Build consensus across multidisciplinary teams and manage shifting priorities with strong organizational discipline.
Develop application budgets and expenditures in partnership with other leaders and the PMO.
Escalate critical issues, problems, or delays in production or projects that impact customers.
Optimize processes and lead initiatives that improve service delivery, increase value, and promote customer service.
Maintain delivery of secure, reliable, scalable applications and processes supporting PSJH growth and financial objectives.
Partner with the business and IS teams on disaster recovery architecture, projects, policies, and participation in disaster drills for applications.