Director, International Casino Marketing

MGM Resorts International

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About The Position

At MGM Resorts International, we create legendary experiences for our guests from around the world. As a Director of International Marketing, you’ll play a key role in strengthening customer relationships and driving business growth by providing world-class service to our international casino guests. This role is all about combining business acumen with cultural understanding to deliver tailored, unforgettable experiences.

Requirements

• Fluency in English and Korean is required.
• 3+ years of relevant experience required.
• Bachelor's degree required.
• Proven ability to deliver exceptional customer service while balancing profitability.
• Strong interpersonal and communication skills, with the ability to effectively interact across cultures.
• Flexibility to work varying schedules, including weekends and holidays.
• Ability to maintain professionalism and composure in a fast-paced environment.

Nice To Haves

• Experience in a luxury resort or similar hospitality setting preferred.

Responsibilities

• Build and maintain relationships with international casino guests, evaluating play and providing corresponding incentives such as rooms, dining, event tickets, promo chips, free play, airfare, or discounts.
• Manage customer reservations and trip details using VIPR/AUTOCAB, OPERA, and Patron Management systems.
• Partner with Casino Marketing, Marketing Executives, and property leaders to deliver seamless experiences for in-house guests.
• Make critical business decisions regarding customer credit lines, allowances, and comps, balancing profitability with exceptional service.
• Attend and host special event functions to enhance relationships and promote brand loyalty.
• Maintain confidentiality of guest information and ensure compliance with local laws, Title 31, and company policies.
• Resolve customer concerns in a professional, customer-focused manner.
• Travel domestically and internationally as needed to support customer relationships and business development.

Benefits

• Access programs crafted to nurture your mental and physical health.
• Unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond.
• Free meals in the employee dining room.
• Free parking on or off shift.
• Healthcare and financial support.
• Generous time-off options.
• Development programs and networking events.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees