Director, Internal Fraud Governance, Program Mgmt & Reporting

American Express • Charlotte, NC

123d • $123,000 - $215,250

About The Position

The Director of Internal Fraud Governance, Program Management & Reporting supports the governance framework, program execution, and reporting infrastructure for the Internal Fraud 1LOD CoE. This role ensures that policies, standards, and reporting practices are consistently applied within and across business units, providing senior leaders with clear visibility into internal fraud risks, controls, and performance. The Director partners closely with internal fraud risk management, control partners, and business stakeholders to drive effective execution of enterprise initiatives.

Requirements

• 8+ years of experience in program/project management, risk management, or strategic planning, with leadership experience.
• Demonstrated success managing risk or control-related initiatives within a large, complex organization.
• Strong executive reporting and stakeholder engagement skills, with the ability to translate data into actionable insights.
• Familiarity with fraud risk management, monitoring, and control processes.
• Bachelor’s degree required; advanced degree in Business, Finance, or Risk preferred.

Responsibilities

• Implement and maintain the internal fraud governance framework for 1LOD, ensuring alignment with enterprise risk management standards and requirements.
• Partner with Internal Fraud Risk Management (IFRM) to equip business units with the information needed to understand risks, taxonomy, and expectations defined in the Internal Fraud Policy.
• Coordinate with 2LOD (Operational Risk Management, Compliance) and 3LOD (IAG) to support oversight and assurance activities.
• Manage the internal fraud program office, driving execution of initiatives, risk assessments, and control remediation efforts.
• Support development and delivery of the program roadmap for internal fraud, including technology deployments, training programs, and control enhancements.
• Track and monitor issue remediation across business units, escalating where necessary to ensure timely closure of control gaps.
• Collaborate with CEG, Legal, and Technology on cross-functional fraud prevention initiatives.
• Prepare and deliver reporting packages, dashboards, and presentations for senior leadership, highlighting fraud trends, risk exposure, and remediation progress.
• Ensure reporting consistency across geographies and business units.
• Provide input and analysis to inform risk appetite discussions and decision-making.
• Lead and develop a team responsible for fraud governance, reporting, and program management.
• Foster a culture of transparency, accountability, & ethical behavior through awareness and training.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees