Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Director of Internal Enablement is a senior leader responsible for equipping Toast's Support and Customer Success teams to deliver a high-quality, consistent, and efficient customer experience by accelerating the role readiness and role mastery of our Toasters. This leader owns the vision, operating model, and execution of enablement in critical areas: New Hire Enablement (focused on improving time-to-productivity) and Continuous Enablement/Everboarding (continuous development of tenured Toasters). This is a highly-visible role that will work closely with leaders across Toast to translate business goals into role-based competencies, product proficiency (and mastery where relevant) as well as process/tool adoption, while using enablement metrics to identify, measure and improve Toaster and Customer impact.