Director Internal Communications

TAG - The Aspen Group-posted 3 months ago
$165,000 - $185,000/Yr
Full-time • Senior
Chicago, IL
5,001-10,000 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.

  • Build and execute a comprehensive internal communications ecosystem that reaches every team member through the right channels at the right moments
  • Navigate complex stakeholder dynamics to build consensus and alignment across clinical, operations, and sales leadership
  • Advise C-suite and executive team through strategic communication counsel and data-driven insights
  • Orchestrate cross-functional collaboration to ensure messaging consistency and operational buy-in
  • Design integrated communication strategies that create consistent narrative threads across all touchpoints in alignment with ClearChoice's mission, vision and strategic goals
  • Employ a thoughtful, multi-channel approach to effectively communicate messages across internal platforms, including meetings, intranet, video, emails, blogs, digital channels, presentations, and other emerging technologies
  • Navigate healthcare-specific communication challenges including patient privacy considerations, clinical complexity, and regulatory requirements
  • Bring a strong point of view on internal communications best practices, challenging conventional approaches when necessary
  • Serve as the internal communications thought leader, staying ahead of industry trends and innovative approaches
  • Lead change management initiatives, ensuring communications strategies reflect deep understanding of change impact on adoption and engagement
  • Cultivate and manage trusted partnerships with cross functional departments including, but not limited to Operations, HR/People, and Clinical Teams
  • Partner and collaborate with PR, social media, and the broader marketing team as needed to align internal messaging with TAG external communications strategy and brand standards
  • Develop and lead a high-performing team in successfully delivering results and exceeding stakeholder expectations
  • Manage key meetings (e.g., org-wide meetings, Town Halls, etc.) and events that facilitate field/employee connection to our goals and mission
  • Serve as the internal communications lead for crisis response
  • 12+ years of experience, including previous experience with building and managing high-performing teams
  • Bachelor's degree in communications, public relations, English, journalism or related field, or equivalent combination of education, experience, and training. Advanced degree a plus
  • Demonstrated experience in successfully creating and delivering strategic communication programs aligned with business goals that deliver real results
  • Exceptional skills in helping leaders and organizations define and develop messages that are clear, concise, creative, and persuasive
  • Previous experience working alongside senior leaders, providing trusted counsel, and positively influencing decision-making within complex, matrixed organizations
  • Commitment to change management, ensuring communications strategies and plans reflect a deep understanding of the impact of change on adoption and engagement
  • Experience strategically leveraging metrics to advance programs, consistently employing a data-driven approach
  • Demonstrated success in effectively collaborating with business leaders and partners to ensure operational responsiveness to challenges and alignment with business imperatives
  • Expert oral, written, and interpersonal communications skills with exceptional attention to detail
  • Experience working in healthcare, allied health field strongly preferred
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) savings plan with match
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