Director, Internal Communication

Western Union • Denver, CO

213d • $170,000 - $205,000 • Remote

About The Position

Are you a strategic communications leader ready to make a significant impact within a dynamic, global organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Director of Internal Communications. Western Union powers your pursuit. We are seeking a strategic and experienced Director of Internal Communications to lead our internal communications team at Western Union. This pivotal role will focus on executing a comprehensive internal communication strategy that drives employee engagement, fosters a strong company culture and aligns teams around our business objectives globally. Reporting to the VP of Global Communications, the Director of Internal Communications will play a key role in shaping and amplifying our corporate narrative and work closely with senior leadership and cross-functional teams to ensure clear, compelling and consistent messaging across our global workforce.

Requirements

• Bachelor's degree in Communications, Corporate Communications or related field; advanced degree preferred.
• 8+ years of experience in global communications, corporate communications, or related roles within a multinational organization.
• Proven track record of developing and executing successful internal and external communication strategies that drive employee engagement and alignment in a fast-paced, matrixed environment.
• Exceptional writing, storytelling, editorial and verbal communication skills, with the ability to distill complex information into clear, compelling messages and craft compelling narratives for diverse audiences.
• Strong executive presence and experience advising and influencing senior leaders.
• Strategic thinker with the ability to translate business objectives into effective communication strategies.
• Experience managing and developing high-performing teams.
• Global mindset and experience working across diverse cultures and geographies.
• Proficiency in digital communication platforms and tools.

Responsibilities

• Develop and implement an integrated global internal communications strategy that supports Western Union's business objectives, values and culture.
• Act as a strategic advisor to senior leadership on internal messaging, change management and employee engagement initiatives to drive effective communication.
• Lead a team of internal communicators responsible for crafting compelling content and messages that resonate with employees across multiple regions and functions.
• Oversee the creation and distribution of internal communications, including leadership announcements, company announcements, newsletters and intranet content to engage and align employees worldwide, fostering a strong sense of community and purpose.
• Develop and manage a comprehensive content strategy across key communication channels.
• Lead internal communication efforts around organizational changes, M&A and other significant business developments.
• Collaborate with risk and crisis management teams to develop and implement effective internal crisis communication strategies.
• Collaborate cross-functionally with External Communication, HR, Corporate Strategy and other departments to ensure alignment and integration of messaging.
• Establish KPIs to measure the effectiveness of internal communications and continuously improve strategies based on insights.

Benefits

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree