Director, Integration & Process Innovation

Emerson College•Boston, MA

1d•$116,950 - $146,250•Hybrid

About The Position

Join our community and experience Emerson College! Reporting to the AVP of Enterprise Data & Solutions, the Director of Integration and Process Innovation is the strategic technology leader responsible for driving transformative solutions in data integration, process efficiency and cutting-edge AI applications. To align with the College’s strategic initiatives and business needs, the Director establishes critical partnerships across academic and business units including TechMedia, Campus Life, Enrollment, Academic Affairs, Alumni Operations, Finance, and Human Resources. The role owns the full solution lifecycle - from technical assessment and business requirement gathering to project proposal generation, solution development, and deployment - ensuring results that drive efficiency and create a transformative user experience. Success is defined by building strong customer relationships, enforcing cross-departmental collaboration, and proactively identifying technology gaps to create strategic business opportunities. Exceptional communication, strategic thinking, and advanced technical skills in web service API, AI, data analytics, and business analysis are essential for this role.

Requirements

Bachelor’s degree in Computer Science, Business Administration, or related technical/business fields, combined with work experiences and education required.
10 years of progressive experience in enterprise systems, application development, data integration, and technical team leadership required
5+ years of experience leading a technical team required.
10+ years of experience in application development, data integration, and enterprise system support required.
3+ years of experience developing AI customer applications such as developing Bots, RAG, Agentic AI and Machine Learning required.
Experience working with a major Student Information System (e.g., Workday, Banner or Salesforce)
Deep, hands-on expertise in enterprise integration and data technologies including: Integration/API: RESTful API, JSON, XML, Tomcat, GIT, and modern API web services and end point integrations.
AI/ML: Deep understanding and demonstrable experience in applying Generative AI technologies (e.g., LLMs conversational AI) and advanced patterns like Retrieval-Argumented Generation (RAG), vibe coding and Agentic Systems to develop and deploy strategic business solutions
Data/Platform: Oracle, PL/SQL, Snowflake, ETL, and knowledge of the Workday object model and reporting/integration capabilities.
Cloud Architecture: Substantial experience with Cloud, Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS) delivery models.
Strong knowledge of IT security best practices and Change Management protocols to ensure production stability.
Advanced technical design, data mapping and data analytical skills.
Experienced in the full business analysis lifecycle, including documenting business processes, collection functional requirements, and creating clear process design specification and workflow diagram.
Proven ability to manage large-scale, complex projects and advocate for project management processes and methodologies across the team and with business stakeholders.
Strong business acumen across academic and administrative functions (e.g., student records, advising, finance and human resources)
Excellent communication and negotiation skills, with the ability to clearly express complex technical concepts, proposals and conclusions to both technical and non-technical audiences, including presenting to all levels of the organization.
Strategic thinking and a results-driven mindset, demonstrating a high level of poise, focus, and creativity to solve technical and business problems in high-stress situations.
A self-starter with strong organizational skills, capable of working independently, managing multiple priorities in a fast-paced environment, and paying close attention to details.
Ability to learn and adaptability, demonstrating a quick ability to learn and adopt new technologies and skills rapidly.

Nice To Haves

Master’s Degree in IT or a business-related field preferred.
10+ years of Enterprise Systems management, preferably within an educational setting preferred.
Prior experience as a Business Analyst, Project Manager or in a formal Data Analyst function preferred.
Specific expertise in Workday (HCM, Finance, Student or Banner) preferred.