Director Integrated Experience Design

Highmark Health • Lansing, MI

448d

About The Position

The Director of Integrated Experience Design at Highmark Health will play a crucial role in transforming the digital experience for individuals seeking medical and behavioral care. This position involves overseeing the design and conceptualization of user interactions with digital platforms, ensuring a seamless and engaging experience. The director will collaborate closely with various teams, including Experience, Strategy, Research, and Design, to enhance customer journeys and resolve access issues across digital touchpoints.

Requirements

• Bachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience.
• 7 years of related experience in the area of specialization, including leading large projects.
• 5 years of experience in Technology, Business, or Healthcare.
• 1 year of experience with strategy/management consulting firms or internal strategy groups in healthcare.

Nice To Haves

• Master's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.
• 3 years in the design of complex digital platform products or 'living' design systems.
• 3 years applying design processes within Agile technology/R&D environments.
• 3 years with Health Insurance and/or Provider operations.
• 3 years of knowledge of membership, rates, financial, economic, and competitive data.

Responsibilities

• Lead the strategic transformation of the Living Health digital experience.
• Oversee the end-to-end design process for virtual and physical care access.
• Collaborate with Design Systems Team and Digital Product teams to enhance customer journeys.
• Manage day-to-day operations of the department, including hiring, coaching, and performance management.
• Develop and implement policies and programs for the department.
• Analyze strategy issues and monitor initiatives using analytical frameworks.
• Evaluate new software and technology capabilities, managing partnerships with vendors.
• Convey and prioritize needs from listening systems to support solution design.
• Access market intelligence to inform the design process.
• Facilitate design sessions and problem-solving workshops with stakeholders.

Benefits

• Competitive salary range from $126,400 to $233,700 based on qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree