Director - Insurance Claims

Penske • Cumru Township, PA

3h

About The Position

The Director of Insurance Claims is responsible for leading all non-litigated insurance claims processes across liability, centralized recovery, and claims support. This role ensures efficient claims processes, accurate reporting, and alignment with the company’s risk management strategy. The Director serves as a critical partner to business units, internal stakeholders, and third-party administrators, driving timely, fair, and cost-effective claim resolutions.

Responsibilities

• Lead the team managing liability claims executing both PTL and PL processes
• Ensure efficient execution of the full claim’s lifecycle: intake, investigation, decision-making, denial, payment and/or settlement, and closure
• Establish and monitor KPIs for claim cycle time, payment accuracy, and customer service
• Responsible for service vehicle liability claims process
• Responsible for third-party administrator oversight
• Lead teams responsible for direct recovery efforts for damages to consumer rental vehicles and district-owned assets, including accident-related repairs, total losses, and related expenses
• Oversee negotiation and collection efforts with liable third parties and their insurers to ensure maximum financial recovery
• Monitor and report on recovery performance, subrogation outcomes, and recovery cycle times
• Lead the team responsible for the inbound claims support function, ensuring prompt response to third-party inquiries and internal partners
• Manage the intake and routing of new claims, ensuring correct assignment and data accuracy
• Serve as liaison between customers, internal teams, and external parties during the claims process, including customer insurance carriers
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed