Director, Inside Sales (Remote)

Cengage Group

75d • $101,000 - $163,000

About The Position

Ed2go is seeking a Director of Inside Sales who is passionate about supporting learners on their journey to career advancement through education. The successful candidate will lead a manager-of-managers organization, overseeing a high-volume function responsible for driving enrollment growth and learner engagement. This role requires a leader who can build a consistent, data-driven operating rhythm, elevate leadership capability, and foster an equitable and accountable culture that delivers against enrollment, revenue, and profitability goals — the kind of performance-driven leader who thrives on building high-conversion funnels, scaling teams, and turning activity into revenue at scale.

Requirements

• Minimum of a bachelor’s degree or equivalent related experience.
• Minimum of 1 year managing managers (second-line leadership) in an inside sales, enrollment, or call center environment.
• 10 years of successful inside sales or high-volume engagement experience, including 5 years in a formal leadership role.
• Proven success leading remote or geographically dispersed sales teams using data systems to drive visibility, coaching, and accountability.
• Demonstrated ability to lead teams through structured performance practices, such as coaching frameworks, reporting rhythms, or forecast management.
• Strong analytical and tactical planning skills, with the ability to interpret performance metrics and take targeted action.
• Excellent communication skills with the ability to influence and provide transparency across multiple levels of the organization.
• Proven ability to drive results through cross-functional collaboration and operational alignment.
• Strong organizational skills with the ability to synthesize information and connect strategy to execution at scale.

Responsibilities

• Meet or exceed enrollment, revenue, and profitability goals established for ed2go.
• Lead and support enrollment managers in achieving individual and team performance goals.
• Own the full enrollment funnel — from lead distribution through conversion — ensuring every stage is inspected, optimized, and tied to measurable revenue outcomes.
• Lead a remote, high-volume enrollment organization through system-based accountability (CRM, dashboards, call performance reporting, etc.), ensuring visibility and consistency across distributed teams.
• Establish and maintain a structured operating cadence, including funnel reviews, coaching practices, and performance tracking across teams.
• Develop and implement short- and long-term initiatives to increase conversion, reduce cost-to-serve, and enhance the learner experience.
• Use data to identify performance trends and translate insights into leader-led action plans.
• Collaborate with Product, Marketing, Sales Operations, and Student Services to improve lead flow, engagement, and operational efficiency.
• Cultivate a culture of clarity, fairness, and equity, ensuring expectations are communicated consistently, performance is evaluated objectively, and guidance is provided in a timely and transparent manner.
• Engage in effective talent and performance management across the employee lifecycle, including hiring, coaching, development planning, and organizational design.
• Effectively communicate ed2go’s vision and priorities to leaders and teams, ensuring alignment and follow-through.
• Present strategic plans and performance updates to senior leadership with clarity and data-backed insight.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees