Director, Inside Safe - E6 DTLA

The People Concern•Los Angeles, CA

6d•Onsite

About The Position

The Director, Inside Safe is an operational leader responsible for overseeing all aspects of a dual-site motel-based interim housing program funded through the City of Los Angeles Inside Safe Initiative. This role serves as the primary accountability holder for contractual compliance, site operations, staff leadership, and participant outcomes. The Director ensures that services are delivered in alignment with LAHSA program standards, the Inside Safe Scope of Required Services, Housing First principles, trauma-informed care and Harm Reduction framework. This position is 100% on site and requires the Director to split their time equally or as needed between two Interim Housing locations.

Requirements

High School Diploma or GED or Equivalent
Minimum two (2) years of supervisory experience
Strong working knowledge of HMIS (Clarity)
Skilled in non-violent crisis intervention
Strong computer skills including all Microsoft Office programs
Excellent written, verbal, organizational, and presentation skills
Ability to self-motivate, prioritize effectively, and operate with minimal supervision
Ability to be on-call for emergencies
Critical thinking and problem-solving skills
Detail-oriented with strong time management

Nice To Haves

Bachelor’s degree
Experience overseeing multi-site program operations
Experience with LAHSA funded programs
Minimum two (2) years of case management experience
Experience managing government contracts and navigating funder relationships

Responsibilities

Serve as the primary site leader for The Dusk Hotel and Las Palmas Hotel, accountable for all daily operations across both Inside Safe program sites
Ensure physical sites are safe, well-maintained, and compliant with LAHSA Facility Standards, health codes, and habitability requirements
Manage motel/hotel operator relationships, including ongoing coordination on room availability, unit conditions, maintenance requests, pest control, and safety concerns
Maintain comprehensive habitability documentation and proactively advocate with property owners and the City to address site concerns
Provide on-call coverage for site emergencies as needed
Monitor and maintain Key Performance Indicators (KPIs), and Scope of Required Services requirements under the Inside Safe program
Ensure timely and accurate HMIS data entry across all program functions
Oversee program compliance with LAHSA’s Interim Housing Exit and Termination Standards, including documentation of Transition Plans and Exit Summary
Ensure all exit records are completed with accurate exit destination data;
Ensure required incident reports are submitted to LAHSA and The Mayor’s Office in accordance with contract requirements,
Coach staff to apply Housing First, Harm Reduction, and Trauma-Informed Care frameworks to every interaction with clients
Provide crisis intervention when necessary and follow up on all client grievance submissions
Develop effective, trusting relationships with participants using a client-centered
Oversee distribution of weekly meal gift cards
Maintain and enforce emergency response protocols,
Ensure staff are trained and supported in de-escalation and conflict resolution
Monitor data quality metrics and provide coaching and corrective action to staff as needed to ensure documentation standards are met
Provide ongoing supervision, coaching, mentorship, and professional development to all direct and indirect reports
Cultivate a healthy, inclusive, and supportive team culture that prioritizes psychological safety and staff retention
Facilitate weekly individual supervision and team meetings
Lead by example: demonstrate accountability, professionalism, and deep commitment to the mission
Liaise with LAHSA, the Mayor’s Office, city and county departments, law enforcement, housing authorities, and other outside stakeholders
Ensure implementation of all agency initiatives and alignment of project work with broader agency and departmental strategy
Communicate effectively and in a timely manner with management, peers, funders, and clients
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates