Director, Innovation Consulting (Travel & Retail)

Visa•Ashburn, VA

9h•Hybrid

About The Position

As part of the global Visa Consulting & Analytics organization, North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. The PxDD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, strategy, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! This Director will be expected to lead multiple engagements simultaneously, drive business development activities, lead a team of consultants, and build new service offerings. The role will be focused on serving leading brands in the travel, retail, and merchant space. Projects tend to focus on building consumer loyalty, enhancing the consumer experience, and ultimately driving revenue for our clients. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
10+ years of experience in consulting, digital agencies, strategy, or innovation-related activities in professional services
6+ years of experience in Merchant categories including travel and retail.
Proven ability to sell and scope professional services engagements.
Track record of successfully working with creative and research teams.
Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
Proven ability to work on complex and often ambiguous problems to drive results
Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements
Must have excellent executive presence in front of clients and large audiences
Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Experience with customer loyalty programs a plus.
Payments industry/fintechs/digital tech experience or similar relevant experience a plus
Product design/development experience, with a strong focus on innovative product development a plus