Director, Independent Dispute Resolution (IDR) Customer Service
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About The Position
Independent Dispute Resolution (IDR) Customer Service works closely with the VP, IDR to ensure that the organization, as well as its subsidiaries, is well positioned in a rapidly evolving and competitive environment by being an agent for ongoing organizational change within Independent Dispute Resolution. The position is responsible for management and oversight of all IDR Coordinators within ProPeer and Nexus. The Director, Independent Dispute Resolution (IDR) Customer Service is directly responsible for the processes and function of the daily administrative workflow process within the IDR program. Oversees daily operations, which include supervising the IDR team performing all aspects of the IDR business line. The goal is to achieve dispute resolution and financial goals through effective management, communication, and role modeling. The Director, Independent Dispute Resolution (IDR) Customer Service is responsible for carrying out assignments in a manner to assure success in financial management, human resources management, leadership, quality, and operational management objectives. The Director, Independent Dispute Resolution (IDR) Customer Service participates in program development and unit performance improvement. The Director, Independent Dispute Resolution (IDR) Customer Service consistently demonstrates the core values of the organization and serves as a role model to other team members.
