Director, Inbound Product Management - People Technology

ServiceNow • Dunwoody, GA

266d

About The Position

At ServiceNow, we believe the employee experience is at the heart of how work gets done. We're transforming how global enterprises support, engage, and empower their people—and we're looking for a technically adept, strategically minded product leader to help shape what's next. As Director of Inbound Product Management supporting Global People, you'll be responsible for defining the product strategy and technical direction that delivers world-class experiences for the employees at ServiceNow. This role blends deep product strategy, solution architecture, and engineering collaboration to create intelligent, human-centered experiences at scale.

Requirements

• 10+ years in product management, solution architecture, or technical consulting for enterprise platforms.
• Deep understanding of enterprise software engineering practices and SaaS architecture.
• Familiarity with modern HR service delivery models and employee experience platforms.
• Demonstrated experience designing and deploying AI-powered capabilities within enterprise products.
• Strong ability to engage with both technical stakeholders and leaders.
• Committed to building delightful, intuitive experiences for end users.
• Proven ability to use data to inform product strategy and measure success.
• Excellent communication and storytelling skills.
• Experience designing or managing products at an enterprise level, across multiple geographies and industries.

Responsibilities

• Own the Product Strategy for Employee Experience: Lead and collaborate with outbound Product Management team on the development and evolution of ServiceNow's People Experience product & technical strategy.
• Drive the Product Architecture Strategy: Serve as a key technical thought leader, partnering closely with solution architects, platform and engineering teams to define scalable solution architecture.
• Infuse AI Into the Employee Experience: Identify and champion AI-driven use cases that meaningfully elevate the employee journey.
• Bridge Technical Depth with Strategic Impact: Combine architectural and engineering understanding with a sharp business mindset to prioritize investments and shape roadmaps.
• Lead with a Customer-Centric Mindset: Build deep partnerships with global people stakeholders to understand pain points and turn feedback into solutions.
• Deliver at Scale: Design solutions that are global, configurable, and performance-optimized.
• Collaborate Cross-Functionally: Work with outbound product management, UX, engineering, customer success, and executive stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services