DIRECTOR - IN SUITE DINING

The Venetian Las Vegas•Las Vegas, NV

About The Position

Position Overview:The primary responsibility of the Director of Operations In-Suite Dining is responsible for the strategic direction, financial performance, and operational excellence of In-Suite Dining, Hospitality Services, and the Refreshment Center. This leader will drive service innovation and profitability in alignment with the resort's luxury brand standards, ensuring a world-class guest experience. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. Essential Duties & Responsibilities: Ensure that the ISD Staff provides consistent high-quality service to The Venetian Resort guests. Responsible for short and long term planning and the management of the resort outlet operation in the front and back of the house. Develop and recommend the budget, concepts, and objectives and mange within those approved guidelines. Implement and maintain food & beverage sales/marketing concepts. Direct and oversee development of team members. Hire, train, coach & counsel, performance and salary reviews. Direct the implementation of payroll systems, reports, forecasts and inventory and budget for ISD operation. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality assurance. Implement procedures to increase guest and team member satisfaction. Exercise quality control for both food and beverage. Perform daily walk-through to ensure full compliance with the Department of Health regulations and The Venetian Resort standards. Maintain high morale within the department. Ensure the department is run effectively and efficiently. Maintain AAA five diamond and Forbes standard ratings. Additional Duties & Responsibilities: Manage staff and organize department functions in accordance with company guidelines. Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. Focus on achieving the goals or objectives of the department using available resources (staff and budgetary). Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality. Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. Celebrates success and publicly recognizes the contribution of team members. Solicits team member feedback, utilizes an open door policy and reviews team member satisfaction results to identify and address their problems and concerns. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. Performs other related duties as assigned. Additional Duties & Responsibilities:Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Requirements

21 years of age.
Proof of authorization/eligibility to work in the United States.
High school Diploma or equivalent. Associates Degree or higher in Hotel or other related areas is strongly preferred.
Must be able to obtain and maintain Health, TAM and any other certification or license, as required by law or policy.
7+ years of experience as a manager in a food and beverage setting, preferably a four/five-star resort.
Must be familiar with various food styles.
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Ensure that the ISD Staff provides consistent high-quality service to The Venetian Resort guests.
Responsible for short and long term planning and the management of the resort outlet operation in the front and back of the house.
Develop and recommend the budget, concepts, and objectives and mange within those approved guidelines.
Implement and maintain food & beverage sales/marketing concepts.
Direct and oversee development of team members.
Hire, train, coach & counsel, performance and salary reviews.
Direct the implementation of payroll systems, reports, forecasts and inventory and budget for ISD operation.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality assurance.
Implement procedures to increase guest and team member satisfaction.
Exercise quality control for both food and beverage.
Perform daily walk-through to ensure full compliance with the Department of Health regulations and The Venetian Resort standards.
Maintain high morale within the department.
Ensure the department is run effectively and efficiently.
Maintain AAA five diamond and Forbes standard ratings.
Manage staff and organize department functions in accordance with company guidelines.
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
Celebrates success and publicly recognizes the contribution of team members.
Solicits team member feedback, utilizes an open door policy and reviews team member satisfaction results to identify and address their problems and concerns.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.