Director, Implementation

Canto

70d

About The Position

At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do. Joining Canto means becoming part of a dynamic team where your contributions truly matter. We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together. If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Requirements

• Proven track record of leading global implementation organizations that leverage technology, automation, and AI to accelerate customer time-to-value and drive measurable business impact.
• 10+ years of experience in Implementation, Customer Success, or related functions, including 5+ years in senior or global leadership within a SaaS environment.
• Demonstrated success in building and executing scalable implementation strategies that improve efficiency, consistency, and customer satisfaction.
• Exceptional leadership and team development skills, with experience inspiring and growing high-performing, diverse teams.
• Strong strategic, analytical, and communication skills, with the ability to influence cross-functional stakeholders and translate insights into action.

Nice To Haves

• Experience with Digital Asset Management (DAM), Product Information Management (PIM), or Content Management Systems (CMS).
• Experience with data migration and technical implementation processes.
• Proficiency in project management tools (e.g., JIRA, Asana, or similar).

Responsibilities

• Lead a global transformation of Canto’s customer onboarding experience, leveraging AI, automation, and data insights to redefine how customers realize value from day one.
• Develop and execute a forward-looking implementation strategy that aligns with company growth goals and positions Canto as an industry leader in intelligent customer onboarding.
• Inspire and empower a high-performing global team, cultivating innovation, accountability, and technical excellence across NAM and EMEA.
• Evolve technical implementation practices, including data migrations and integrations, into scalable, automated frameworks that enhance quality and efficiency.
• Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a seamless, insight-driven customer journey from implementation through adoption.
• Redesign and optimize processes to drive consistency, speed, and customer delight, creating a foundation for long-term scalability and success.
• Champion a culture of continuous improvement, integrating customer feedback, analytics, and emerging technologies into team operations and decision-making.
• Represent the voice of Implementation at the leadership level, providing strategic insights and operational transparency to senior executives.
• Model transformational leadership, guiding teams through change with clarity, empathy, and an unwavering focus on delivering measurable impact for customers and the business.

Benefits

• Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
• Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
• Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
• Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
• Your Voice Matters – We foster open communication and transparency so every idea is heard.
• Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
• Balance that Works for You – We believe success comes from a healthy work-life harmony.
• Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
• A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees