Director, Implementation

Fieldguide • San Francisco, CA

113d

About The Position

As a Director, Implementation, you will play a pivotal role in driving the successful implementation delivery of Fieldguide’s enterprise SaaS solutions for our clients. You will lead a team of implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize the value of our products.

Requirements

• 10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role.
• Proven track record of successfully managing complex projects and delivering exceptional results.
• Strong team leadership skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
• Deep understanding of change management principles and best practices.
• Strong technical aptitude and ability to learn new technologies quickly.
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Familiarity with industry-standard implementation tools and platforms.
• Bachelor's degree in business administration, computer science, or a related field.

Nice To Haves

• 5+ years of experience in leading technology implementations at Advisory/Assurance/Audit firms that help clients deploy, integrate, and optimize new technologies to improve business operations, enhance efficiency, and drive innovation.
• Prior Big 4 experience preferred.
• Certification in project management (e.g., PMP) or change management.
• Experience with specific SaaS platforms or industry verticals.
• Proven ability to drive revenue growth and customer expansion.

Responsibilities

• Recruit, hire, and develop a high-performing team of implementation professionals.
• Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment.
• Set clear goals and expectations, monitor performance, and provide regular feedback.
• Possess a deep understanding of enterprise SaaS solutions and their technical components.
• Work hands-on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact.
• Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies.
• Provide technical guidance and support to team members and clients as needed.
• Develop and execute effective change management strategies to address organizational and cultural challenges during implementation.
• Collaborate with clients to identify and mitigate potential risks and obstacles.
• Provide guidance and support to clients throughout the implementation process.
• Build and maintain strong relationships with clients, acting as a trusted advisor and advocate.
• Proactively address client concerns and issues, ensuring their satisfaction with our products and services.
• Collaborate with clients to identify opportunities for product enhancements and future business growth.
• Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards.
• Develop and execute comprehensive project plans, including resource allocation, risk assessment, and change management strategies.
• Coordinate with cross-functional teams (e.g., sales, product, engineering) to ensure successful project delivery.

Benefits

• Competitive compensation packages with meaningful ownership
• Flexible PTO
• 401k
• Wellness benefits, including a bundle of free therapy sessions
• Technology & Work from Home reimbursement
• Flexible work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees