Director, Implementation & Training, CA

Sentry Management

1d•Onsite

About The Position

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors, and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected. We currently have an exciting opportunity for a Director, Implementation and Training, Client Accounting for our home office in Orlando, FL. The Director of Implementation and Training is responsible for learning, training, and implementing accounting best practices utilizing our software & technology throughout client accounting. This role will provide accounting operational training, feedback, supervision, support, mentorship, and guidance to each of the client accounting departments.

Requirements

Bachelor's degree from an accredited institution in general accounting or a relevant field, preferred
Have minimum of 5 years of management-level operation experience
Exceptional leadership presence, business acumen, and presentation skills
Proven record of success in financial and service oversight
High-level skills in writing and editing, planning and coordination of numerous tasks, and using software such as Microsoft Word, Excel, Outlook, and PowerPoint

Nice To Haves

Bachelor's degree from an accredited institution in general accounting or a relevant field
Experience with and knowledge in community association management
Merchant Payment Processing/Technology knowledge

Responsibilities

Provide leadership and assistance to the department employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth.
Respond to and resolve all requests in a timely manner.
Provide ongoing support and assistance to team members.
Analyze current business practices to customize and implement client accounting training utilizing industry-leading software and technology that will drive Sentry Management functions and initiatives.
Identify and coordinate assignments of internal resources and external partners to meet training requirements.
Possess a thorough understanding of systems and related business processes.
Collaborate with leaders and stakeholders to assess learning needs and recommend development solutions.
Build working knowledge of company systems, procedures, operations, and Sentry software; the ability to come up to speed quickly is required.
Utilize a variety of technologies and tools to develop learning materials, including Microsoft Word, PowerPoint, Excel, and other training creation platforms (training provided as needed).
Other duties as assigned.