Director Implementation (DS-LV-ADA)

Sedgwick-posted 3 months ago
Full-time • Senior
Remote
Insurance Carriers and Related Activities
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By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. The primary purpose of the role is to manage and direct implementation project managers; to ensure completion of implementation of national client programs including dedicated units as assigned; and to facilitate transition to field operations and program management personnel.

  • Identifies required resources.
  • Assigns duties/responsibilities to team participants.
  • Provides oversight, training and direction to the implementation project managers for client implementations ensuring a smooth transition from business development to field operations and program management.
  • Manages project plan through conclusion and assists implementation project managers with project plan as needed; resolves complex issues that arise as appropriate; and performs implementations as needed.
  • Communicates activity progress to involved parties.
  • Identifies opportunities to improve the implementation process and coordinates the client debriefing review process.
  • Transitions program to permanent management personnel.
  • Participates in oral presentations; participates in new business proposal development and presentations as directed by implementation director.
  • Maintains complete understanding of program design, processes, client expectations and partner relationships.
  • Bachelor's degree from an accredited college or university preferred.
  • Ten (10) years of related experience or equivalent combination of experience and education or equivalent combination of education and experience required to include four (4) years office operations management experience.
  • Supervisory experience preferred.
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