Director, IKC Program Management

DaVita Kidney Care

1d•$98,000 - $155,000•Remote

About The Position

Here's what you can expect as the Director, Value Based Care, Strategic Payor Account Management at DaVita. The Director of Strategic Payor Account Management will join the Integrated Kidney Care (IKC) team – taking ownership for value-based care contract implementation, ongoing partner strategy and relationship management, partner collaboration pilots, and overall performance tracking to ensure program success. IKC is rapidly growing and a core part of this role will be standardizing customer success management processes, developing streamlined implementation plans, and leveraging new technology to ensure alignment in a matrixed organization while we work to scale sustainably. This role is highly cross-functional and will partner across many lanes. It will also be a highly visible role, working closely with executive leadership within DaVita and with our payor partners.

Requirements

Minimum of seven (7) years of experience within client services function, such as consulting, business development, customer success, and/or account management fields; track record of strong operational execution and business results
Bachelor’s degree required; MBA / Masters in related field a plus
Strong executive communication skills, both presenting and material development
Strategic thinker who can also roll up their sleeves to meet the needs of their clients
Strong interpersonal skills to build credibility as a thought partner internally and externally
Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun

Nice To Haves

Experience in healthcare preferred.
Understanding of value-based care and/or shared risk partnerships a plus.

Responsibilities

Support setting strategic direction for Commercial IKC Account Management function
Support our Payor Partnerships team in business development, including pitch meetings and existing account expansion efforts
Serve as account lead for large and strategic accounts and deliver service excellence
Mature our account planning and relationship management processes
Drive the development and presentation of business updates with payor partners
Track and manage to contract terms inclusive of performance targets and process measures
Oversee and optimize the process of launching and managing new programs, beginning from contract sign date through program implementation and term
Partner with operational, clinical, actuarial, finance, and IT teams to proactively and reactively respond to partner priorities
Develop and retain a strong team of individuals who are relationship and process-minded but also understand the operational, clinical, and financial aspects of IKC
Foster the DaVita Way by encouraging teammate contribution, respect, and support of all types of individuals.

Benefits

A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
More than just pay, our DaVita Rewards package connects teammates to what matters most.
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.