Director - IDD Electronic Support Center

GoodLife Innovations•Lenexa, KS

1d•Onsite

About The Position

Director - IDD Electronic Support Center (GoodLife's Remote Support Center) Full-Time, On-Site GoodLife Innovations is seeking a Director of GoodLife's Remote Support Center (GL RSC) to lead our 24/7 on-site remote support operations and the iCoach team that makes those supports possible. This role is ideal for a strong, adaptive leader who thrives in a fast-paced environment and is passionate about blending technology with human support to make a meaningful impact. As Director , you will oversee daily operations, ensure quality and compliance, and drive continuous improvement in how our Remote Support Center supports staff and individuals across GoodLife and beyond. This is an on-site in-office position .

Requirements

Bachelor’s degree in human services, technology, business, or a related field (preferred)
Supervisory experience (required)
1-2 years of experience in a role of similar scope
Strong computer skills and ability to quickly learn new systems and technologies
Demonstrated ability to work independently and lead a department successfully
Flexibility with work hours, including on-site and on-call responsibilities

Nice To Haves

Bachelor’s degree in human services, technology, business, or a related field (preferred)

Responsibilities

Lead and supervise the GL Remote Support Center and iCoach team, ensuring seamless 24/7 operations
Drive excellence in customer service, documentation, and quality assurance
Collaborate with residential, IT, and other departments to resolve challenges and enhance supports
Train administrators and non-RSC staff in the use of remote support technologies
Coach, train, and support GL RSC staff, including overseeing staffing coverage and stepping in operationally when needed
Contribute to the development and advancement of GoodLife’s senior safety-net model