Director I Safety Quality Patient Experience

Cleveland Clinic•Euclid, OH

15h•Onsite

About The Position

Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of care, including emergency services, sub-acute care, rehabilitation and outpatient care. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As the Director of Safety, Quality and Patient Experience (SQPE), you will direct SQPE within Cleveland Clinic’s South Pointe Hospital, act as a member of the local leadership team and support unique challenges within South Pointe Hospital. SQPE Directors model Cleveland Clinic Core Values and behavioral standards, ensure compliance with reporting, accreditation and governance requirements, enable the safe, timely, effective, efficient, equitable and patient-centered (STEEEP) focus on SQPE, lead hospital SQPE departments to ensure consistency in application of assurance and improvement processes, and collaborate with subject matter expert leaders in nursing quality, accreditation, environmental health and safety (EHS), and more to drive the organization to a consistent approach to being the best place to get care anywhere. A caregiver in this position works Monday through Friday from 8:00am to 5:00pm.

Requirements

Bachelor's degree in nursing, healthcare administration, business, engineering or related field
Seven years process improvement or quality management experience
Certified Professional in Healthcare Quality (CPHQ) upon hire or within one year of hire
Progressive quality and performance improvement research, leadership, supervision or project team management
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Follow standard precautions using personal protective equipment as required.
You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Nice To Haves

Master’s Degree
Healthcare experience
Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Certified in Infection Control (CIC) and/or Certified Patient Experience Professional (CPXP)
Process Improvement certification (Lean, Six Sigma, etc.)

Responsibilities

Collaborate with leadership and support teams to develop and maintain an integrated quality plan to achieve safety, quality and patient experience goals.
Act as an accountable partner for all clinical areas within their areas of responsibility
Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.
Support the medical staff peer review and committees for quality improvement.
Ensure ongoing professional practice evaluation and focused evaluations are conducted thoroughly and justly.
Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects.
Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations.
Act as the local leader with the infection prevention department to reduce infections.
Measure and analyze data reflecting processes and outcomes prioritized by the hospital and Clinical Transformation Leadership Team.
Act as the local expert in safety and quality performance for the hospital.
Facilitate dashboard reviews, data analysis and decision-making from data.
Identify and address root causes to lead to sustainable improvement.
Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
Coach others to improve organizational capacity for improvement.
Manage the budget for the local quality department as a steward of limited resources.
Support enterprise improvement projects as necessary.
Develop relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital.
Present to the governing body on quality performance and goals.
Ensure productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships.
Manage SQPE at a multiple campus hospital under a single Medicare provider number or a large specialized medical center as defined by Vizient but does not dual hat as a submarket leader.