Director, Human Resources

Fiserv • New York, NY

113d • $136,000 - $225,600 • Onsite

About The Position

The Human Resources Director is an innovative HR business partner providing support to leaders in a dynamic Merchant Solutions Sales Organization. In alignment with Fiserv's mission, this HRBP will collaborate with sales leaders to develop and implement a people strategy in partnership with client groups. This role leverages HR domain expertise, effective communication, strong analytical skills, and teamwork to achieve business results, living our commitment to excellence and innovation.

Requirements

• Bachelor's degree in Human Resources Management, Business Administration, or a related field and/or equivalent military experience.
• 8+ years of experience in Human Resources, including experience as an HR Business Partner managing core HR processes.
• 8+ years of experience in employee relations, performance management, coaching, and change management.
• 8+ years of experience in talent acquisition and workforce planning.
• Intermediate competency with MS Excel and PowerPoint, including VLOOKUP formulas, Pivot Tables and Charts, and creating and customizing PPT slides.

Nice To Haves

• 8+ years of experience in workforce analytics and utilization of HR data to inform strategic decisions.
• 8+ years of experience in leading change management initiatives within a sales organization.
• Certification(s) from recognized HR bodies such as SHRM or HRCI.
• 8+ years of experience in strategic HR planning and implementation.
• Familiarity with HRIS and other HR-related software tools.

Responsibilities

• Develop and implement strategic HR initiatives aligned with the business objectives of the Merchant Solutions Sales Organization.
• Serve as the HR liaison for senior leaders, managers, and associates, offering solutions to moderate to complex HR queries.
• Collaborate closely with the Sales Compensation team to design and align compensation plans with business strategies.
• Recommend and implement process improvements to enhance operational efficiency and effectiveness.
• Drive workforce analysis and organization design efforts to meet short and long-term business goals, ensuring retention of key talent.
• Manage change management activities within the business, ensuring timely, professional, and clear communication.
• Manage employee relations, including conducting data analysis, creating templates, and implementing preventative solutions.
• Coach leaders on performance management, leadership development, and talent management efforts.

Benefits

• Paid holidays and generous time off policies, including Recharge & Refuel time for qualifying associates.
• Free counseling through our EAP.
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program where you can exchange points for a variety of rewards.
• Medical, dental, vision, life and disability insurance options.
• Well-being resources through our Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups that promote a diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree