Director, Human Resources – Technical Services

Universal Orlando•Orlando, FL

About The Position

Provides strategic direction in human resources functions at Universal Orlando Resort, including but not limited to strategic planning, performance management, organizational development/effectiveness, engagement & culture, employee/labor relations, career development & growth. Defines and implements relationship interactions between management and staff to maximize productivity and Team Member experience.

Requirements

Bachelor’s degree from a four-year college or university in Human Resources required.
10+ years of experience as a Human Resources Generalist required; or equivalent combination of education and experience.
Practices the service expectations linked to the UO service model Look-Focus-Act.
Continuously scans the work environment by observing and listening to obtain information that addresses or anticipates the service needs of guests and fellow team members.
Demonstrates active listening and effective questioning techniques, identifying options to satisfy the service needs of guests and team members.
Based on the individual situations and desired results, selects the appropriate actions to efficiently meet or exceed the service expectation of guests or fellow team members.
Influences decisions of major nature.
High degree of tact & diplomacy to obtain favorable decisions or maintain goodwill.

Nice To Haves

Master’s degree a plus.

Responsibilities

Provides guidance and direction to assigned areas on all matters related to engagement, culture and employee relations.
Serves as a resource and liaison in area of responsibility interfacing with the T&C Core Team on issues such as discipline, recruiting, training, benefits, payroll and compensation.
Leads the assigned areas of Talent & Culture Business Partner team in implementing developed strategies, goals and actions to enhance Team Member experience & satisfaction while insuring that UO's policies and procedures and followed.
Directs the delivery and monitoring of various T&C policies and programs while providing appropriate reporting/documentation.
Assists the client group with ensuring positive leadership relationships with their team members.
Contributes to development and implementation of strategies that support UO T&C goals and programs for all Team Members (park hourly, non-exempt, exempt and executive).
Directs assigned area of HR Employee Relations team in the delivery of programs developed by the HR Core Team (i.e. HRP, 360, Team Member Recognition, Performance Evaluations, Compensation analysis, Benefits and timekeeping).
Serves as a Leader to the T&C Business Partner team guiding career growth.
Executes and develops IDP's, maintaining strong communications and providing an environment where they can learn and grow.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.