Director, Hudson Hub One Stop Student Services Center

Hudson County Community College • Jersey City, NJ

403d • $74,041 - $99,955 • Remote

About The Position

The Director of the Hudson Hub One Stop Student Services Center at Hudson County Community College is responsible for overseeing the establishment and operation of a comprehensive student services center. This role involves managing staff, enhancing student experiences, and ensuring the delivery of essential services to a diverse student population. The Director will lead the preparation and execution of the center's functions, focusing on integrated support across various student services areas.

Requirements

• Master's degree in Higher Education Administration, Student Affairs, Public Administration, or a related field.
• Minimum of five years of progressive experience in student services, including at least three years in a leadership role.
• Proven leadership and team management capabilities.
• Strong understanding of student services functions, including Student Accounts, Financial Aid, Enrollment Services, Registration and Continuing Education.
• Excellent interpersonal and communication skills.
• Strong problem-solving skills and the ability to handle complex issues with professionalism.
• Experience with data analysis and reporting.

Nice To Haves

• Experience working in an urban community college setting.
• Knowledge of current trends and best practices in student services and workforce development.
• Previous experience working or leading in a One Stop Student Services Center or similar service center.
• Experience with Ellucian Systems, including Colleague and Recruit, as well as EAB Navigate and Laserfiche.
• Bilingual in Spanish or Arabic.

Responsibilities

• Oversee the daily operations of the Hudson Hub, ensuring efficient and effective delivery of services.
• Supervise and mentor a multidisciplinary team of Student Services Assistants and Assistant Directors.
• Identify and deliver professional development for Hudson Hub staff.
• Develop and implement strategic goals and objectives for the Hudson Hub in alignment with the college's mission, vision, and values.
• Enhance the student experience by providing comprehensive and accessible support services.
• Promote a student-centered approach to service delivery.
• Continuously assess, evaluate, and improve upon the student experience.
• Evaluate and refine existing services and processes to improve efficiency and effectiveness.
• Design and implement new programs and initiatives to address emerging student needs.
• Foster strong working relationships with academic departments and faculty.
• Collaborate closely with functional leaders to ensure well-trained staff.
• Serve as a key liaison between students and the college administration.
• Prepare and present reports on performance, student outcomes, and service utilization.
• Develop and manage the annual budget, ensuring efficient allocation of resources.

Benefits

• Flexible/Hybrid remote employment options.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Educational Services
• Education Level: Master's degree