Director, HR Vendor Management

Fidelity Investments•Smithfield, RI

23h•Hybrid

About The Position

The Role Seeking a Director of Vendor Management, with experience in Human Resources, Risk, or Procurement. As a member of the HR Vendor Management team, you will lead a portfolio of moderate to high complexity vendors across Human Resources and support the team with driving key initiatives that support organizational strategy. In this role you will collaborate with HR Business partners in the area of Talent Acquisition and Talent Management, holding external vendors accountable for delivering solutions that align with Fidelity’s strategy, while managing vendor risk and performance. Provide oversight to a portfolio of vendors with strategic complexity. Support development of tools and processes to effectively collect, analyze and report vendor metrics Lead a team of Vendor Managers, providing direction, coaching, and career development opportunities, as team members work to support vendors of varying complexities within the portfolio Lead all aspects of, measure, and report vendor performance relative to contracted expectations, including Service Level Agreements; drive improvement and accountability with the vendors. Seek out and implement cost reduction opportunities across your portfolio Support funding processes: including purchase order creation & tracking, reporting and associated governance reviews. Significant focus on vendor risk, including proactive risk mitigation measures and collaborating with enterprise risk functions. Maintain deep knowledge of the relationship’s overall risk profile and drive resolution of risk-related events. Build positive partnerships across Procurement, Technology, Risk, and Finance. Develop full understanding of active contracts and ensure vendor and Fidelity are adhering to contract terms. Participate in Procurement related activities, including market scans, RFPs, RFXs, contract and vendor negotiations; coordinate activities to ensure progress, approvals & timely completion. Coordinate and drive Business Review meetings with vendors as appropriate. Complete responsibilities & compliance to the Enterprise Vendor Management policy. Produce recurring scorecards to internal and external partners. The Team Our team mission is to safeguard the HR function by proactively identifying, assessing, and mitigating vendor risks, while supporting vendors that align to Fidelity’s focus on creating best in class experiences for our associates. We strive to ensure the integrity, confidentiality, and availability of our systems and data through continuous monitoring, innovative solutions, and collaborative efforts. Our commitment is to foster a secure and resilient environment that supports the organization's strategic goals and empowers our stakeholders to operate with confidence.

Requirements

Bachelor’s degree required or equivalent (and relevant) experience.
7-10 years of Human Resources, Vendor Management, Procurement or Risk related experience preferred.
Extensive experience interacting with all levels within an organization.
You are an excellent communicator and have strong facilitation, influencing and negotiating skills, with strong executive presence.
You are skilled in relationship management and have the ability to effectively consult and liaison between business partners and suppliers.
You have the ability to independently drive and lead all aspects of complex vendor engagements with minimal oversight.
You are exceptionally organized and can lead multiple projects or activities simultaneously and deliver results in an accurate and timely manner.
You have an ability to cultivate and improve partnerships with peers, leaders, vendors and other partners.
You are eager to join a growing team that focuses on establishing processes, innovative solutions and standards across a dynamic organization.

Responsibilities

Lead a portfolio of moderate to high complexity vendors across Human Resources and support the team with driving key initiatives that support organizational strategy.
Collaborate with HR Business partners in the area of Talent Acquisition and Talent Management, holding external vendors accountable for delivering solutions that align with Fidelity’s strategy, while managing vendor risk and performance.
Provide oversight to a portfolio of vendors with strategic complexity.
Support development of tools and processes to effectively collect, analyze and report vendor metrics
Lead a team of Vendor Managers, providing direction, coaching, and career development opportunities, as team members work to support vendors of varying complexities within the portfolio
Lead all aspects of, measure, and report vendor performance relative to contracted expectations, including Service Level Agreements; drive improvement and accountability with the vendors.
Seek out and implement cost reduction opportunities across your portfolio
Support funding processes: including purchase order creation & tracking, reporting and associated governance reviews.
Significant focus on vendor risk, including proactive risk mitigation measures and collaborating with enterprise risk functions.
Maintain deep knowledge of the relationship’s overall risk profile and drive resolution of risk-related events.
Build positive partnerships across Procurement, Technology, Risk, and Finance.
Develop full understanding of active contracts and ensure vendor and Fidelity are adhering to contract terms.
Participate in Procurement related activities, including market scans, RFPs, RFXs, contract and vendor negotiations; coordinate activities to ensure progress, approvals & timely completion.
Coordinate and drive Business Review meetings with vendors as appropriate.
Complete responsibilities & compliance to the Enterprise Vendor Management policy.
Produce recurring scorecards to internal and external partners.