Director HR Shared Services - Payroll and Tax Operations

Highmark Health • Pittsburgh, PA

68d

About The Position

The HR Shared Services Director leads multiple geographically diverse HR Shared Services teams and collaborates with Centers of Expertise (COE) partners to deliver HR operational services and solutions across the Highmark Health Enterprise. This role oversees key aspects of the HR operational infrastructure, with a focus on standardization, continuous improvement, and effective service delivery. Responsibilities include managing the planning, resourcing, execution, communication, and evaluation of assigned HR Shared Services teams. This position is accountable for monitoring performance metrics and ensuring alignment with service level agreements. A strong understanding of HR operations, proven experience in managing and leading global teams, and a commitment to proactive problem-solving and customer service are essential. The Director contributes to building and enabling strategies to ensure continuous improvement and standardization and assists in leading end-to-end transition plans for new work into the HR Shared Services function. Incumbents have in-depth experience in HR operations and leadership and maintain a strong focus on continuous improvement through process optimization, technology adoption, innovative solutions, and proactive feedback gathering to create a streamlined and customer-centric HR service delivery model.

Requirements

• Bachelor's Degree in Business Administration, Human Resources, or a related field.
• Minimum of 8 years of progressive experience in Human Resources, with a focus on HR Operations.
• Minimum of 4 years of experience providing guidance, instruction, direction, and leadership to a team or functional area.
• Minimum of 5 years of management/leadership experience, including direct management of virtual, cross-cultural teams across multiple locations and time zones.
• Proven experience in leading large, cross-functional teams on complex projects.
• Demonstrable experience leading and developing global teams, with a focus on performance management, coaching, and career development.
• Strong understanding of HR technology and systems, including experience with HRIS platforms.
• Experience in establishing and maintaining strong relationships with external vendors.

Nice To Haves

• Master's Degree in Human Resources or a related field.
• Prior experience with HR implementations, including review of end-to-end business process mapping.
• Proven experience managing payroll tax compliance across multiple states.
• Extensive hands-on experience with all aspects of federal payroll tax regulations.
• Demonstrated expertise in the accurate and compliant processing and remittance of all types of wage garnishments and levies.

Responsibilities

• Perform all management responsibilities including hiring, termination, coaching, development, rewards and recognition, performance management, and staff productivity for a global team.
• Provide regular feedback and coaching to both individual contributors and people leaders to develop and maintain a high-performing team across locations and time zones.
• Manage internal operations across multiple HR Shared Services functions.
• Serve as an escalation point for complex operational issues.
• Provide input, feedback, and recommendations to Centers of Expertise (COE) partners to support operational efficiency.
• Lead efforts to operationalize projects collaborating cross-functionally.
• Implement and monitor productivity of team members, quality controls, audit recommendations, and ensure compliance with all relevant legislation, policies, and procedures.
• Serve as an operational thought partner and subject matter expert to HR and business leadership.
• Manage the planning, resourcing, execution, communication, audits, change management, and evaluation of assigned HR Shared Services teams.
• Ensure processes are documented, controlled, and continuously improved to achieve operational excellence.
• Identify opportunities for process redesign, automation, and consolidation of work across HR to continue drive enhance efficiencies.
• Lead transition plans and adjustments to the HR model to ensure continuous operational effectiveness.
• In partnership with Centers of Expertise (COE) partners and Talent Engagement Leads (TEL), support the implementation and communication of annual and ongoing administrative processes.
• Collaborate with stakeholders to develop and implement improvements within these areas.
• Examine, interpret, and report results of analytical initiatives to stakeholders.
• Monitor and report on process performance and improvements in key metrics.
• Utilize data to identify areas for improvement and inform strategic decision-making.
• Manage efforts to comply with company policies and controls, and with state and federal regulatory authorities.
• Lead correction processes for administrative issues and ensure ongoing compliance.
• Effectively manage and foster a positive and productive working relationship across time zones and cultural contexts.
• Establish governance to ensure optimal prioritization of team resources and to manage stakeholder expectations.
• Maintain business relationships with vendors to understand their strategic path for the future.
• Establish strong standards for ongoing training and documentation for all processes and activities within the scope of work.
• Lead the end-to-end transition plan for new work into the HR Shared Services team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees