Director HR Shared Services - Payroll and Tax Operations

Highmark • Pittsburgh, PA

67d

About The Position

The HR Shared Services Director leads multiple geographically diverse HR Shared Services teams and collaborates with Centers of Expertise (COE) partners to deliver HR operational services and solutions across the Highmark Health Enterprise. This role oversees key aspects of the HR operational infrastructure, with a focus on standardization, continuous improvement, and effective service delivery. Responsibilities include managing the planning, resourcing, execution, communication, and evaluation of assigned HR Shared Services teams. This position is accountable for monitoring performance metrics and ensuring alignment with service level agreements. A strong understanding of HR operations, proven experience in managing and leading global teams, and a commitment to proactive problem-solving and customer service are essential. The Director contributes to building and enabling strategies to ensure continuous improvement and standardization and assists in leading end-to-end transition plans for new work into the HR Shared Services function. Incumbents have in-depth experience in HR operations and leadership and maintain a strong focus on continuous improvement through process optimization, technology adoption, innovative solutions, and proactive feedback gathering to create a streamlined and customer-centric HR service delivery model.

Requirements

• Bachelor's Degree in Business Administration, Human Resources, or a related field.
• Minimum of 8 years of progressive experience in Human Resources, with a focus on HR Operations.
• Minimum of 4 years of experience providing guidance, instruction, direction, and leadership to a team or functional area.
• Minimum of 5 years of management/leadership experience, including direct management of virtual, cross-cultural teams.
• Proven experience in leading large, cross-functional teams on complex projects.
• Demonstrable experience leading and developing global teams.
• Strong understanding of HR technology and systems, including experience with HRIS platforms.
• Experience in establishing and maintaining strong relationships with external vendors.
• Ability to manage a portfolio of projects in a fast-paced environment.

Nice To Haves

• Master's Degree in Human Resources or a related field.
• Prior experience with HR implementations.
• Proven experience managing payroll tax compliance across multiple states.
• Extensive hands-on experience with all aspects of federal payroll tax regulations.
• Direct experience with the administration and compliance of various city, county, and other local payroll taxes.
• Demonstrated expertise in the accurate and compliant processing and remittance of all types of wage garnishments and levies.
• A track record of successfully managing and ensuring the accurate and timely submission of all required quarterly and annual payroll tax reports and filings.
• Extensive understanding of the Fair Labor Standards Act (FLSA).
• Demonstrated experience in managing all aspects of Unemployment Insurance.

Responsibilities

• Perform all management responsibilities including hiring, termination, coaching, development, rewards and recognition, performance management, and staff productivity for a global team.
• Manage internal operations across multiple HR Shared Services functions.
• Serve as an escalation point for complex operational issues.
• Provide input, feedback, and recommendations to Centers of Expertise (COE) partners to support operational efficiency.
• Lead efforts to operationalize projects collaborating cross-functionally.
• Implement and monitor productivity of team members, quality controls, audit recommendations, and ensure compliance with all relevant legislation, policies, and procedures.
• Manage the planning, resourcing, execution, communication, audits, change management, and evaluation of assigned HR Shared Services teams.
• Ensure processes are documented, controlled, and continuously improved to achieve operational excellence.
• Identify opportunities for process redesign, automation, and consolidation of work across HR.
• Support the implementation and communication of annual and ongoing administrative processes.
• Examine, interpret, and report results of analytical initiatives to stakeholders.
• Monitor and report on process performance and improvements in key metrics.
• Manage efforts to comply with company policies and controls, and with state and federal regulatory authorities.
• Effectively manage and foster a positive and productive working relationship across time zones and cultural contexts.
• Establish governance to ensure optimal prioritization of team resources and to manage stakeholder expectations.
• Maintain business relationships with vendors to understand their strategic path for the future.
• Establish strong standards for ongoing training and documentation for all processes and activities within the scope of work.
• Lead the end-to-end transition plan for new work into the HR Shared Services team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees