Director, HR Business Partner / Colleague Strategic Partner: U.S. Consumer, Membership Portfolio Services (MPS)

American Express•New York, NY

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Colleague Experience Group (CEG) is committed to providing the best colleague experience to fuel growth. We are focused on attracting, developing, and engaging great talent and ensuring all of Team Amex has the benefits, resources, and support they need to be and deliver their best. The Director, HR Business Partner / Colleague Strategic Partner (CSP) will join the CSP organization at American Express, serving as a strategic advisor to senior leaders and their teams across U.S. Consumer, Membership Portfolio Services (MPS). In this role, the Director will provide strategic HR support to our colleagues to influence and accelerate workforce readiness, elevate change leadership, transform processes and experiences, and deliver on our competitive value proposition. Success will be achieved through a close partnership with key stakeholders and the ability to anticipate business needs, proactively diagnose organizational challenges, and deliver data-driven solutions across a variety of strategic initiatives, all anchored to our overall CEG strategy.

Requirements

A minimum of 5+ years of HR or organizational consulting experience, including advising leaders in complex, matrixed, and regulated environments; HRBP experience a plus.
Demonstrated track record of leading large-scale organizational change and transformation initiatives that delivered measurable business results.
Proven ability to proactively translate business strategy into talent and workforce strategies that drive performance, organizational effectiveness, and fuel growth.
Knowledge of multiple Human Resource disciplines, including talent management, recruitment, organizational effectiveness, compensation, leadership development and colleague labor relations.
Strong business acumen: understanding of our business strategy, plans, and the impact of internal and external factors.
Strategic thinking: proactively develop ideas that drive meaningful colleague experiences and competitive advantage.
Ability to coach and influence leadership and navigate difficult conversations.
Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
Ability to build strong relationships and collaborate with senior leadership, business partners and across CEG.
A global mindset and experiences with different countries and cultures.

Responsibilities

Serve as a trusted strategic advisor and thought partner to leaders and their teams, shaping workforce strategy to accelerate business transformation and growth.
Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities.
Develop and execute a comprehensive talent strategy that strengthens business performance and agility, enhances leadership capability, builds succession for critical roles, proactively identifies gaps and implements plans to address them.
Provide high-impact consultation and practical, data-driven solutions to business leader.
Lead and drive proactive development, engagement, retention, and succession strategies for critical talent.
Co-create with key partners to continuously improve the “moments that matter” throughout the colleague lifecycle.
Design and deliver innovative products, processes, and tools informed by colleague data and insights, co-creating with business leaders and CEG colleagues to ensure solutions meet business needs.
Lead and execute end-to-end change efforts in support of key business priorities.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities