Director, HR AI Technology Solutions

Labcorp • Durham, NC

8d

About The Position

Labcorp is seeking a Director, HR AI Solutions & Architecture who combines strategic thinking with hands-on engineering expertise to lead the integration of AI solutions within the Human Resources function. This role will be pivotal in shaping the future of HR technology, managing AI-driven HR strategies, identifying high-impact AI use cases, designing innovative solutions, and building intelligent systems that transform employee experiences and enhance workforce effectiveness and operational efficiency.
A key part of the role will be leveraging IBM watsonx solutions to deliver scalable, ethical, and impactful AI applications. You will work closely with HR leaders, technology partners, and vendors to orchestrate an agentic AI layer and integrate with enterprise platforms such as Workday and ServiceNow, establishing a strong product feedback loop, influencing strategy while delivering cutting-edge AI tools that drive efficiency, personalization, and automation across HR processes.

Requirements

• Bachelor’s or advanced degree in Computer Science, Data Science, AI/ML, or related field.
• 10yrs experience of a proven track record leading digital transformation projects
• 2yrs experience of delivering solutions integrating AI capabilities with enterprise systems, preferably in HR or related domains, (e.g HRIS, CRM, ERP, case management).
• Understanding of software engineering languages such as Python, SQL, JavaScript (Node.js, React), and cloud-native development (AWS, Azure, or GCP) to facilitate effective solutioning between functional business and technical teams.
• Hands-on experience with AI/ML frameworks (PyTorch, TensorFlow, scikit-learn) and LLM platforms (IBM watsonx, OpenAI, etc.)
• Knowledge of prompt engineering, retrieval-augmented generation, agent memory, and MCP (model context protocol).
• Familiarity in building RAG pipelines, vector stores, embedding workflows, and observability / debugging tools.
• Strong understanding of API design (including REST and SOAP), OAuth, authentication, integration patterns. microservices architecture, and data engineering.

Nice To Haves

• Building and deploying enterprise AI assistants, conversational interfaces, agentic systems, or business workflow automation.
• Building and maintaining Agentic solutions using agentic frameworks like LangChain, LangGraph, ADK, MCP, CrewAI or equivalent.
• Develop and optimize LLM-powered skills, prompt templates, retrieval chains, and agent memory systems.
• Building secure REST APIs, authentication flows (OAuth), and system integrations.
• Implementing automation logic, workflow triggers, and other business automation features.
• HR domain knowledge and familiarity with HR processes with background in enterprise SaaS integrations and HR technology platforms (Workday, ServiceNow, LMS, etc.).
• Strategic thinker with the ability to balance strategic vision with hands-on technical execution.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Passion for innovation and ethical AI practices.

Responsibilities

• Partner with HR leadership and stakeholders to identify and prioritize use cases that align with business goals for AI-driven transformation.
• Define architecture and roadmap for AI solutions within the HR technology ecosystem.
• Evaluate emerging AI technologies and trends, with a focus on IBM watsonx, and recommend innovative applications for HR.
• Design, build, and deploy full-stack AI applications using watsonx and other modern frameworks tailored to HR use cases (e.g., talent acquisition, people operations, employee engagement, workforce analytics, learning & development).
• Build and maintain an agentic orchestration layer to enable intelligent workflows across platforms (Workday, ServiceNow, etc.).
• Implement APIs, microservices, and integrations to ensure seamless connectivity between systems.
• Provide guidance and training to HR teams on AI adoption and responsible use.
• Document technical designs, maintain code quality, and contribute to best practices for AI development and organizational knowledge sharing.
• Work with vendors and internal teams to ensure AI solutions comply with security, data privacy, fairness, and ethical AI practices.
• Monitor and evaluate AI models for bias, accuracy, and performance.
• Work closely with HR stakeholders to translate business needs into technical requirements.
• Stay ahead of emerging AI trends and technologies, ensuring our HR function remains future-ready.
• Represent the organization in AI forums, conferences, and internal leadership discussions.
• Manage small but growing team of 1-3 developers / senior developers /full stack developers
• Support complex discoveries, design, and product launches, as needed
• Provide guidance, coaching and performance feedback to ensure individual and team success
• Establish KPIs and value recognition metrics

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Director