Director, Housekeeping - InterContinental San Francisco

IHG•San Francisco, CA

8h•Onsite

About The Position

As Director of Housekeeping, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

Requirements

Minimum of five years of progressive housekeeping leadership experience, ideally within a hotel of similar size, scale, and operational complexity.
Prior experience managing in a unionized environment is required, with a strong understanding of labor agreements, respectful labor relations, and collaborative problem-solving with union partners.
Highly organized and comfortable managing multiple priorities in a fast-paced environment.
Excel at maintaining structure while adapting quickly to changing operational needs, shifting guest demands, and last-minute priorities.
Demonstrate a flexible, hands-on approach and are willing to step in where needed to support the team and ensure operational success.
Attention to detail ensures consistently high standards of cleanliness, presentation, and service throughout the property.
Strong written and verbal communication skills and can effectively engage with a wide range of internal and external stakeholders, including team members, union representatives, and leadership.
Clear and professional communication in English is required.
Communication skills are utilized extensively when interacting with others, including guests, employees, and third parties.
The ability to interact in a manner that reflects positively on the hotel, brand, and company is essential.
Reading and writing skills are frequently used when completing paperwork, preparing management reports, interpreting data and results, and providing or receiving instructions and training.
Strong mathematical skills are required, including basic math, budgeting, profit and loss concepts, percentages, and variance analysis, and are used on a regular basis.
Problem-solving, reasoning, organizational, motivational, and training abilities are frequently applied in this role.

Nice To Haves

Additional language skills in Mandarin, Cantonese, or Spanish are considered a valuable asset and support our diverse team and guest population.

Responsibilities

Directing daily activities, planning and assigning work ensuring you always have the right staffing numbers. Ensuring staff are properly trained and have the tools and equipment to carry out job duties.
Developing your team and improving their performance through coaching and feedback, recognizing good performance, and creating performance and development goals for colleagues.
Educating and training all colleagues in compliance with federal, state and local laws and safety regulations.
Making sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
Scheduling routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Carrying out special requests from guests, VIPs, repeat visitors and IHG One members.
Helping guests with their questions and complaints to achieve complete guest satisfaction.
Look smart - wear your uniform with pride.
Maintaining and ordering supplies and equipment while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
Reuniting items with owners - and logging any lost and found property.
Helping prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Maintaining proper inventory levels managing cost per room for supplies and labor.
Performing other duties as assigned. May also serve as manager on duty.