Director Housekeeping

Hilton Grand Vacations • Myrtle Beach, SC

38d

About The Position

The Director Housekeeping is responsible for ensuring the highest level of overall housekeeping and laundry services throughout the resort in accordance with company policies and procedures, federal, state, and local authority guidelines. Responsibilities include managing the day-to-day planning, organizing, directing, and the training and developing of team members. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

Requirements

• High School Diploma or GED equivalent.
• Minimum of 6 months of experience in hospitality, hospital, or home/office cleaning field is required.
• Minimum of 1 year of supervisory experience in the hospitality and/or customer service field required.
• Valid Driver's License

Responsibilities

• Leads and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards.
• Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service.
• Ensures that an accurate inventory of linens and supplies is maintained. Helps coordinate the Lost and Found and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, and trains all staff under the direction of the Housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Maintains a safe work environment for all team members, members, owners, and guests. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings, participates in annual departmental budget, and ensures department meets all quality assurance standards in accordance with company policies.
• Performs other related duties as assigned.

Benefits

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees