Director - Hotel Operations

Ballys Hotel & Casino • Stateline, NV

132d

About The Position

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Requirements

• Bachelor's degree preferred.
• Five to ten years of progressive management experience in Hotel operations or equivalent combination of education and experience.
• Experience in a major hotel and/or casino preferred.
• Must register and maintain registration as a gaming employee in the State of Nevada pursuant to NRS 463.335.
• Must be able to effectively communicate verbally and in writing in English to guests and other employees.
• Ability to articulate effective correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work with weight measurements, volume and distance.
• Must be able to use Microsoft Office products or any other Information Tech platform associated with the job duties.

Responsibilities

• Effectively work with all direct reports and other departments to manage daily operations and special events.
• Coordinate the utilization of all venues in area of responsibility.
• Prepare necessary data for the budget in area of responsibility; project annual costs, revenue and monitor actual financial results for Hotel departments; take corrective action where necessary to help ensure that financial goals are met.
• Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization throughout areas of responsibility and within established procedures and policies.
• Ensures property maintenance, physical plant appearance and health sanitation requirements are met and in compliance with regulatory and company standards.
• Ensures that cleanliness and physical appearance of the property provide a superior guest experience.
• Responsible for assuring the highest quality guest experience by promoting the Purpose and Values model throughout all areas of responsibility.
• Handles and resolves guest complaints and concerns.
• Oversees operation of designated direct reports and venues to include adequate/efficient staffing.
• Oversee the scheduling and payroll for all direct reports and employees who report to them.
• Direct and coordinate company sales functions, including projecting and setting sales goals for staff.
• Analyze and evaluate the effectiveness of sales, methods, costs, and revenue.
• Performs other related duties as assigned by the General Manager.

Benefits

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: Bachelor's degree