Director Heart and Vascular Institute

Monument Health Rapid City Hospital•Rapid City, SD

12d

About The Position

Understands system and business practice concepts and work approaches used to systematically pursue ever-higher levels of performance. Understands or demonstrates understanding of strategic planning, research, and development and analysis processes that do not normally imply formal sequences of steps. Further understands or demonstrates understanding that high-performance work approaches are necessary to align the organization's efforts, as evidenced by improved customer relations' focus, quality initiatives, financial performance, and operational performance. Responsibilities will include providing the operational and strategic leadership necessary to deliver high-value health care (cost, quality, and patient experience) in the Cardiovascular Specialty. This position will report to the Vice President of Operations. Operational oversight for program growth of CV Surgery, EP, Heart Failure, Vascular Medicine, Structural Heart, Interventional Cardiology, and General Cardiology. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions Flexible scheduling

Requirements

Masters degree in business administration, health care administration, or other related field.

Nice To Haves

1+Years Cardiology Experience
3+ Years Business Development Experience
5+ Years Healthcare Experience
5+ Years Administrative Experience

Responsibilities

Maintaining a culture of trust between administration and providers.
Demonstrated visibility with the providers and the ability to facilitate smooth communication between clinicians and operating executives through operational transparency.
Empower employees at all levels to be innovative and action-oriented while advancing a culture of accountability with clearly established lines of authority and decision-making.
Work closely with the Vice President of Operations and Physician leaders to develop and implement best practices and KPI/Scorecard driven execution workflows.
Taking ownership and leveraging strong leadership in aligning/recruiting physicians and key support staff that best fit the organization and needs of the community.
Own our customer service performance - Develop and implement process driven framework with KPI focused performance to ensure high quality service that ensures patient satisfaction at every step of the patient journey from referral management to booking appointment to being seen in timely fashion, getting tests done in a timely manner, preparing/sending reports - internal and referring doctor feedback; and scheduling follow up appointments.
Collaborate with marketing team to launch effective advertising campaigns and produce effective patient education materials.
Evaluating and improving current practice operations, policies, and processes while identifying opportunities to standardize clinical operations and integration.
Managing staffing and schedules across all operating locations.
Sustain an environment of continuous quality improvement, including the identification of performance measures across clinical, service, financial, operational, management, patient satisfaction, and community functions.
Hardwire responsive and proactive operating processes and systems in order to meet market pressures and growth.
In collaboration with senior leadership, refine and execute the overall strategy of the Heart and Vascular Institute, and strengthen/align the business and clinical objectives across the continuum, positioning the hospital and Heart and Vascular Institute for future sustainability.
Work closely with the Vice President of Operations to execute an effective outreach strategy to solidify patient referral sources and grow the volume of patients that are cared for within the Monument Health system.
Manage financial performance to ensure the Heart and Vascular Institute is performing to budget and profit goals.
All other duties as assigned.