Director, Healthcare Real Estate Advisory Services

Ankura

About The Position

Ankura is a team of excellence founded on innovation and growth. Practice Overview At Ankura, our team of health care professionals builds partnerships with clients to advise, manage, and execute strategic capital investments to effectively mitigate the risks inherent in the planning, design, construction, activation, and financing of capital projects. We have a long history of advising through all phases of complex projects to ensure clients deliver on their objectives to improve population health and the patient experience with the right care, the right place, the right time, and at the right cost. Our services include a comprehensive range of strategic, facility, real estate, and capital solutions which are focused on helping our clients maximize the operational and financial performance of their real estate portfolios and capital investments. Role Overview A Senior Director of Health Care Real Estate Advisory Services will lead client projects, with regular guidance from their Managing Director. They collaborate with others to solve business problems and develop close relationships with clients. They typically have eight or more years of relevant business and consulting experience and have demonstrated exceptional consulting competencies through previous employment performance.

Requirements

Bachelor’s degree or equivalent experience
8-15 years of experience related to healthcare strategy, operations, and finance with current or recent experience serving external clients in a consulting capacity
Experience in leadership of business and/ or strategies that drive financial and operational goals.
Project management and consulting experience
Key Characteristics: Clear and concise verbal and written communications
Excellent active listening skills
High level of organization and ability to prioritize tasks
Detail orientation, but with the ability to visualize and communicate the “big picture”
Adaptive to different working environments
Flexibility to wear multiple “hats” on a project
Ability to develop strong relationships with people at all levels and across organizations (client teams, vendors, competitors)
Willing to admit mistakes, learn from them, and ask for help
Analytical; enjoys problem-solving
Good facilitation and negotiation skills
Ability to informally influence others in a positive way
Strong desire to improve and continuously learn
Professional demeanor and behavior; can-do attitude
Joy in serving clients; servant leader; humble
Travel (by air and car) as required depending on engagement mix. Travel requirements will vary depending on project load and could be extensive for short durations.
Advanced proficiency with MS Office tools, especially Word, Excel, and PowerPoint, with demonstrated ability to efficiently produce crisp, professional documents.

Nice To Haves

Masters Degree (Healthcare administration or similar) preferred or a graduate degree in health administration, public health, business, technical or analytical concentration a plus, but not required.
Experience in healthcare consulting focused on strategic facilities master planning, service line planning, and business and data analytics, a plus
Technical Expertise (one or more of the following preferred): Tableau, PowerBi, EMR (e.g., Cerner, Epic) and general ledger experience

Responsibilities

Smart Growth – Develop client relationships and leverage the firm’s collective expertise to serve our clients ever-changing needs.
Enduring Success – Lead by example and embody Ankura’s core values; act in the best long-term interests of Ankura; enhance Ankura’s brand and give back in our communities.
Quality Client Execution and Profitability – Consistently deliver high-quality and profitable work that achieves optimal client and project outcomes, including:
Leading a diverse portfolio of client-based projects
Monitoring and ensuring client satisfaction with overall service and quality of deliverables
Establishing an expectation for high quality standards for self/(team) in all aspects of client relationship/sales cycle
Reviewing and ensuring quality deliverables
Develop an internal data management strategy for client engagements.
Managing project scope, vision, objectives, schedule, budget, resources, vendors, dependencies, issues, risks, and change using best practice and/or “right-sized” methods, tools, and approaches
Proactively manage, monitor, and adjust plan throughout the project.
Actively participate in and lead internal and external team meetings including client assessments, presentations, and status meetings.
Develop standardized metrics, methodologies, data visualizations, and other work product to be delivered by client project teams.
Maintain key documentation throughout the project, including status reports, issue/risk logs, decision history, business process diagrams, etc.
Manage conflicts and escalate critical issues to the project sponsor.
Ensure clients are provided high-quality services from all levels of the team and provide an appropriate level of oversight and review of client reports and deliverables.
High Performing Teams & People – Leverage the collective through strong teaming and collaboration; continuously develop self and others.
Develops a comprehensive project plan for meeting the objectives within scope, including people, process, and technology components of the initiative.
Lead day-to-day activities of engagements including interaction with other team members, subject matter experts, and client contacts.
Creates and implements a communications plan to keep team members, stakeholders, and sponsors up to date on project status and issues.
Create project status summaries, reports, metrics, written analyses, assessments, and other presentations of work performed.
Flexibly contributes to other project roles, as necessary, with project sponsor approval.
Ensures key performance management milestones are met for self; actively participates in calibration process.
Pursues opportunities to expand own capabilities and to refine and further develop expertise to meet evolving market / client demands.
Build relationships with other Ankura professionals and participate in industry events where subject matter expertise is requested.
Maintain a professional image within the company and project the same to those outside of the company.
Mentor junior practice members to enable their professional development and continued growth.
High Impact Innovation – Help to discover and contribute to HCRES’ practices and operations by anticipating future needs and constantly innovating to stay ahead of our clients and our competitors, by
Lead analysis of R&D portfolio including strategic and financial position relative to corporate goals
Providing strategic recommendations for project and overall business that will directly impact achievement of results.
Gathering, eliciting, documenting, and analyzing business requirements
Own competitive intelligence and relative positioning of related and competitors’ assets
Researches and analyzes potential solution approaches.
Continually analyzes business issues and facilitates resolution to keep the project on target.
Forecast near-term and long-term portfolio productivity and proactively identify potential milestone gaps with recommendations for gap filling.
Monitor portfolio progress and related milestones, including mitigation approaches.