Director, Health System Solutions

Guardant Health

19d•Hybrid

About The Position

The Director, Health System Solutions leads the enterprise solutions function responsible for enabling, scaling, and continuously evolving how Guardant Health partners with health systems to operationalize solutions across the cancer care continuum. This role oversees EMR Integration and Solution Success teams and serves as a strategic leader responsible for identifying, shaping, and operationalizing new solution capabilities that address health system needs, reduce friction, and accelerate enterprise adoption. These solutions may span technology, workflow, reimbursement, access, contracting, data, analytics, and other emerging areas required for health systems to succeed in a rapidly changing healthcare environment. The National Director owns the national strategy, operating model, and execution cadence for health system solutions—ensuring Guardant Health brings not only products, but scalable, system-ready solutions that help health systems manage complexity, improve performance, and achieve outcomes. The role ensures a consistent, high-quality experience from early discovery through pilot execution, scale, and sustained adoption across Guardant Health’s portfolio, with a strong focus on Shield. This leader manages and develops a combined team of EMR Integration Managers / Implementation Specialists and Solution Success Managers, and partners closely with Strategic Account Managers, Sales, Product, Engineering/IT, Operations, Market Access, Medical Affairs, Compliance/Legal, Analytics, and Health Systems leadership to ensure solutions are customer-driven, compliant, repeatable, and measurable. What success looks like Health system solutions—both technical and non-technical—are delivered on time, at high quality, and drive measurable adoption, satisfaction, and enterprise-scale execution. A clear, predictable operating system exists for solution intake, prioritization, design, pilot, delivery, optimization, and scale across multiple solution types. Health system friction points (e.g., workflow burden, reimbursement uncertainty, access challenges, operational inefficiency) are proactively identified and addressed through new or improved solutions. Reduced time-to-value for health systems through standardized playbooks, reusable assets, and scalable solution designs. Strong visibility into solution pipeline, capacity, execution health, and adoption metrics across enterprise accounts. Effective partnership with Strategic Account Managers and Sales to align solutions to account strategy and accelerate pilot-to-scale adoption. A high-performing, engaged team with strong coaching, skill development, and retention across EMR and Solution Success functions. New solutions move from concept to pilot to scalable execution through disciplined, cross-functional collaboration.

Requirements

10+ years of experience in health IT, health system solutions, enterprise healthcare operations, or related roles.
3+ years leading teams or serving as a functional or program leader across complex, cross-functional initiatives.
Experience overseeing EMR integrations across platforms such as Epic, AthenaHealth, eClinicalWorks, and/or similar systems.
Demonstrated ability to identify system-level problems and translate them into scalable, executable solutions.
Strong program management, prioritization, and executive communication skills.
Experience partnering with Product, Engineering/IT, commercial, and medical teams in regulated environments.
Familiarity with HIPAA, healthcare data security, reimbursement dynamics, and health system operations.
Bachelor’s degree required

Nice To Haves

Advanced degree or health informatics background preferred

Responsibilities

Own national performance for health system solutions delivery, including EMR integrations, workflow enablement, pilot execution, and post-launch optimization, with clear visibility into pipeline, capacity, outcomes, and adoption.
Identify unmet needs, friction points, and emerging opportunities within health systems and lead cross-functional efforts to define, pilot, and scale new solutions that improve adoption, efficiency, access, and enterprise readiness.
Lead, coach, and develop EMR Integration Managers / Implementation Specialists and Solution Success Managers; set clear expectations, build capability, and reinforce consistent execution standards and customer-first behaviors.
Establish and run the operating cadence for the solutions function, including intake and prioritization, capacity planning, execution reviews, escalation management, and executive-ready reporting on progress, risks, and outcomes.
Partner with Strategic Account Managers and Sales leadership to align solution scope and timing to account plans, ensure clean handoffs, and support pilot-to-scale adoption across health systems.
Partner with Product, Engineering/IT, Market Access, Medical Affairs, Analytics, and Operations to translate health system needs and field insights into solution requirements, integration enhancements, enablement tools, and roadmap priorities.
Standardize and scale solution methodologies and assets, including project plans, testing and validation frameworks, training materials, readiness criteria, adoption playbooks, and best practices across EMR and non-EMR solutions.
Ensure rigorous testing, quality controls, and issue management to protect functionality, data integrity, and customer trust; lead root-cause analysis and continuous improvement initiatives.
Build and manage a metrics-driven solutions program, defining and tracking KPIs such as cycle time, on-time delivery, adoption metrics, support volume, training completion, and customer satisfaction.
Own the operating budget and vendor partnerships supporting health system solutions, including contract management, vendor performance, and resourcing decisions that enable scale, speed, and quality.
Ensure compliance with HIPAA, data security standards, and internal legal and compliance requirements; reinforce the use of approved processes, documentation, and customer communications.