Director, Head of IAM Operations

S&P Global • Princeton, NJ

1d

About The Position

About the Role: Grade Level (for internal use): 13 About the Role: The Team: Own and run end-to-end IAM operations to deliver reliable, secure, and scalable identity services across workforce and non-human identities. This role leads global IAM service delivery, third-party SI partners, automation and self-service, and the responsible adoption of AI agents to reduce manual work, improve control quality, and increase operational resilience.

Requirements

• 12+ years of experience in IAM, security operations, or identity platform operations, with 5+ years leading teams and service delivery.
• Bachelor’s degree in information security, Computer Science, Information Systems, or equivalent experience.
• Proven experience operating IAM services at enterprise scale (large user populations, many applications, multi-region environments).
• Strong IAM domain knowledge: authentication, authorization, SSO, MFA, federation (SAML/OIDC), lifecycle management, RBAC/ABAC concepts, and access governance fundamentals.
• Strong ITSM and operational management experience: incident/problem/change/request, SLAs/SLOs, metrics, and service health reporting.
• Demonstrated ability to manage third-party SI partners and/or managed services with measurable outcomes (scorecards, SLAs, escalations, coverage models).
• Track record delivering automation and self-service using workflows, APIs, and orchestration with tangible reductions in manual effort and ticket volume.
• Experience supporting audits and compliance requirements related to access controls (SOX, SOC 2, ISO 27001, PCI, or similar), including evidence production and remediation.
• Excellent stakeholder management and communication skills, including leading major incidents and delivering executive-level updates.
• High ownership and operational rigor with a strong bias for action and measurable outcomes.
• Structured problem solving and disciplined root cause analysis with prevention mindset.
• Clear communicator under pressure with strong executive presence.
• Ability to balance reliability, security, and user experience while driving standardization.
• Talent builder who creates leaders and scales operating models globally.
• Strong prioritization and roadmap discipline across run, improve, and transform workstreams.

Nice To Haves

• Experience with leading IAM platforms (Okta, Entra ID, AD, SailPoint, CyberArk, Duo, etc.).
• Experience implementing privileged access operational controls, including emergency access, time-bound access, and privileged session support coordination.
• Experience operating in complex environments (multiple directories/tenants, M&A integrations, directory consolidation, app migrations).
• Familiarity with Zero Trust principles and identity-centric security patterns.
• Experience applying AI agents or AI-assisted support in IT or security operations with strong governance and auditability.
• Exposure to cloud identity patterns (AWS, Azure, GCP) and CI/CD access models.
• ITIL, CISSP, CISM, or other relevant certifications.

Responsibilities

• IAM service ownership and operational excellence
• Platform operations and integration reliability
• Third-party SI partner and managed service leadership
• Automation-first operations and elimination of manual tickets
• AI agents and intelligent IAM operations
• Operational risk management and control quality
• Leadership and team management

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level