Director, HCM Client Consulting

Unum • Portland, ME

122d • $109,100 - $224,000

About The Position

This role is responsible for directing the operations of our HR Connect Consulting team. Responsibilities include identifying and directing HR Connect Consulting strategy, identifying how to leverage HR Connect HCM systems and/or application functionality more effectively on a global basis, proactively directing process improvements and innovative solutions to add value to the business and defining, directing, and configuring systems changes in support of business strategy and process. This role will be responsible for the delivery of our Consulting business which includes working directly with customers to define their Consulting needs and ensuring the team delivers on our promises. Will manage HCM Technical Analyst or HCM Technical Consultant employees including managing performance, providing coaching and performance recommendations to employees.

Requirements

• Bachelor's degree (Computer Science, Human Resources, or a related field) or equivalent experience.
• Minimum of 8+ years of HCM (Workday, UKG Pro, ADP) and business analysis experience or related.
• Minimum of 2+ years of direct management experience.
• Experience directing and configuring a large global HCM platform required.
• Ability to apply broad business and technology understanding of internal and external trends and capabilities, to ensure successful implementation of HCM plans.
• Extensive application configuration and user support experience strongly preferred (Workday, ServiceNow, Microsoft SharePoint, etc.).
• Exceptional knowledge of and experience with HCM systems, integrations, and downstream, cross-functional impacts.
• Demonstrated leadership in executing HCM plans successfully that enable technical or business capabilities and address technology or business priorities.
• Strong understanding of Agile/Lean leadership principles.
• Exhibits courage by taking smart risks and encourages others to do so; empowers innovative approaches by motivating others to be proactive and resourceful.
• Demonstrates strategic and critical thinking capability.
• Demonstrated extensive project management skills for large and complex projects and the ability to manage multiple assignments simultaneously while meeting deadlines and quality standards.
• Strong communication skills, both verbal and written, are essential.
• Strong customer service orientation and skills; ability to thrive in a team environment as a change agent and the ability to work independently is required.
• Must be comfortable working with a variety of employees ranging from employee to senior executive level.
• Must have proven track record of successfully proposing, documenting, and implementing improvements to systems and processes in a global environment.
• Computer skills: Workday, ServiceNow, Microsoft SharePoint, strong skills with Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Directing how to leverage Unum's HR Connect Consulting team to deliver first in class experience for our customers.
• Proactively recommending and driving process improvements and innovative solutions to add value to the business.
• Provide technical guidance, coaching, and mentorship to HCM Consultants on the team.
• May manage HCM Analyst or Senior Analyst resources including managing performance and providing ongoing coaching and development.
• Directing the design of and configuring of customer systems changes in support of business strategy and process.
• Partner with functional areas, business partners, business leaders, and cross-functional teams to understand business strategy and processes and how technology delivery can change, support, or automate those processes.
• Manage cross functional projects or proofs of concept for HR Connect solutions that require multiple resources, dependencies, and ensuring objectives are delivered on time and under budget.
• Manage HCM Consultants roles on the team to ensure they have the training/certification needed to deliver best in class consulting services.
• Direct and drive technology initiatives that span multiple HCM platforms.
• Consults with product owners and Technical Architects on technology capabilities, product roadmaps and how Unum can best leverage functionality to support business goals and objectives.
• Proactively identify process and/or configuration gaps.
• Recommend, influence, drive and implement opportunities to improve the employer experience.
• Provide necessary HCM Consultant coverage during high volumes period.
• Influence vendor product direction through active membership and contribution to Community sites.
• Develop and build relationships with other vendor customers, product managers and other influencers at vendors.
• Represent Unum at events, conferences, and user groups.
• Manage technical vendor relationships related to implementation projects and/or ongoing support.
• Negotiate with, influence and drive vendors to support Unum and project delivery.
• Document business process, process support tools, training materials and test plans.
• Establish and develop relationships with partners throughout the enterprise, including Information Technology, Finance, Procurement, Security, Legal, etc. to ensure optimal cross functional system optimization and process design.

Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree