Director, Guest Services (DGS)

DaVita Kidney Care

97d • $110,100 - $161,700

About The Position

As a Director of Admissions Readiness at DaVita, you will work to align Admissions Readiness strategies with organizational objectives that achieve the business goals, mission, and core values of the company. This position is a senior leader of the DaVita Guest Services group, collaborating with field Admissions, field operators, and external stakeholders to develop and execute growth initiatives aimed at increasing DaVita’s revenue and identifying new processes to scale. You will be accountable for resetting priorities, leading with speed and purpose, and delivering the Admit Readiness Roadmap from concept to execution. The role reports directly to the Senior Director, overseeing the operations of the DaVita Guest Services group.

Requirements

• BA required; top-tier MBA or advanced degree (MHA, MPH, MD, PhD) highly preferred.
• 8+ years of experience, including 1-4 years of strategy consulting experience with a top-tier strategy consulting firm or similar strategic experience.
• Strong project management and analytical skills.
• Ability to build strong relationships across cross-functional teams and lead large scale, complex projects.
• Collaborative, inclusive style with internal departments between Operations, Finance, Field Operations, Legal & Compliance, Data and Reporting teams.
• Healthcare experience a plus but not required.

Responsibilities

• Develop and deliver Admissions enablement roadmap to support Field Leadership and DaVita Guest Services Admissions.
• Develop an Admission Growth strategy communication to enhance messaging for broader awareness and adoption.
• Establish and maintain standard processes, templates, and metrics.
• Develop key verbal and written updates for governance and stakeholder meetings.
• Partner with Field Leadership and DaVita Guest Services Admissions on change leadership.
• Outline training requirements and partner with internal training function to build comprehensive training for Field Operators.
• Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute.
• Challenge status quo operations to identify and implement transformative change.
• Lead a matrix team of analysts to support strategic areas of the business aligned with growth objectives.
• Other projects as assigned based on business need.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave.
• Professional development programs: Variety of programs to help strong performers grow within their career and on-demand virtual leadership and development courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees