Director Guest Journey & Insights
Alaska Airlines•SeaTac, WA
437d•$157,700 - $252,300
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About The Position
The Director, Guest Journey & Insights at Alaska Airlines is responsible for setting the long-term strategy and ensuring the consistency and integrity of the guest experience across the Alaska and Hawaiian brands. This leadership role focuses on establishing strategic goals for a team that addresses key guest travel issues, enhancing the overall travel experience from start to finish. The successful candidate will leverage creativity and insights to innovate and improve the guest journey, ensuring a seamless travel experience.
