FAIR ISAAC-posted 3 days ago
$121,000 - $190,000/Yr
Full-time • Director
Remote • Wichita, KS
101-250 employees

"As Director, Go-To-Market Programs & Processes, you'll be a driving force in FICO's transformative Lead-to-Cash evolution, turning complex business challenges into streamlined, customer-focused processes that fuel growth. This role is equal parts product owner, business process leadership, and organizational catalyst. You'll partner closely with Finance, Legal, Operations, Strategy, Product and GTM Systems teams to design scalable, efficient, customer-centric GTM processes. If you're energized by untangling complex workflows, translating between business speak and tech speak without missing a beat and have proven expertise in successful L2C transformation, this is your chance to make a lasting impact at FICO." - Hiring Manager

  • Product Owner Leadership: Take Product ownership of critical GTM processes, starting with Billing & Invoicing (Finance, AR/AP) and Contracting (Legal, Sales Ops, Contract Lifecycle Management [CLM]/Configure Price Quote [CPQ]).
  • Strategic Road mapping: Develop compelling visions and success metrics that transform complex workflows into efficient, automated experiences.
  • Requirements Translation: Convert business needs into clear epics, user stories, and acceptance criteria that enable smooth development execution.
  • End-to-End Integration: Drive seamless process alignment from Quote → Contract → Fulfillment → Billing → Revenue Recognition.
  • Cross-Functional Collaboration: Bring together Finance, Legal, Sales Ops, and GTM Systems teams to eliminate friction and drive shared success.
  • Agile Leadership: Act as Product Owner in agile ceremonies, evaluating solutions for business value, guiding development priorities, and accepting completed work. Collaborate closely with development teams to clarify requirements, provide feedback on demos, and ensure continuous improvement aligned with business objectives.
  • Adoption Excellence: Define meaningful metrics, identify improvement opportunities, and partner across teams to ensure successful rollouts.
  • Systems Integration: Ensure Salesforce, CLM, ERP, and RevRec platforms work together seamlessly.
  • 8-12+ years in GTM Operations, L2C transformation, or Revenue Operations.
  • Proven Product Owner experience in agile environments.
  • Cross-functional program leadership across Sales, Finance, Legal, and IT organizations.
  • Deep L2C expertise in quoting, contracting, and billing processes.
  • Business-Technical Translation: You excel at translating business requirements into technical solutions.
  • Exceptional Communication: Ability to influence and align stakeholders at all levels.
  • Systems Knowledge: Strong experience with Salesforce, CLM, ERP/Billing, and RevRec tools.
  • Add a # next to your favorite tool/operating system on your resume.
  • An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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