Director, GSOC

Comcast • Philadelphia, PA

103d

About The Position

The Director of the Global Security Operations Center (GSOC) is responsible for effectively planning, managing, and coordinating all activities in the GSOC and Philadelphia Campus Security Operations Center. This role involves managing professional employees, supervisors, business support/technical staff, and contract security services, with accountability for managing financial resources. The Director provides subject matter guidance to employees and has overall responsibility for developing and administering performance standards for the organizational unit. Additionally, the Director develops processes and procedures to implement functional strategies and directly manages contract security personnel, providing oversight and guidance to all security department members and programs.

Requirements

• Bachelor's Degree in Business, Criminal Justice preferred.
• Generally requires 6-9 years related experience.
• Experience managing a GIS based platform preferred.
• Emergency Medical Responder (EMR) certification preferred.
• Certifications such as CPP, PSP, CISSP, CFE, and/or CFI preferred.

Responsibilities

• Develops and effectively applies established practices that comply with regulatory guidelines and standards.
• Manages a team including security officers, contract service providers, and other external security workgroups.
• Leads, coaches, and develops the SOC team, including defining staffing requirements, recruiting, hiring, training, performance development, and staff retention.
• Establishes a rigorous training program for all GSOC personnel, including planned and unplanned drills, personnel development, and both in-house and third-party development.
• Leads in the search for relevant applications to manage risk identification to Comcast assets, including applications compatible with a GIS platform.
• Manages emergency incidents, including medical, fire, critical incidents, and personal employee emergencies.
• Captures workload and system key performance indicators (KPI) and other data to accurately capture GSOC and SOC activities.
• Oversees internal audits to ensure adherence to established policy and practices and recommends appropriate actions to correct deficiencies.
• Supports the Protective Operations team and all Comcast Security teams during company-sponsored events, executive security, and investigations as required.
• Acts as a liaison between security personnel, facility managers, contract service providers, and other stakeholders.
• Assists in developing and improving security awareness and loss prevention programs.
• Ensures that personnel records, reports, approvals, filings, schedules, written orders, etc. are maintained as required.
• Manages, compiles, and reviews budgets for the GSOC program using actual performance, previous budget figures, expense reports, and other data sources.
• Tracks contracting costs and needs, managing statement of work efforts.
• Ensures GSOC program manages costs effectively, projects future budget needs, improves services received, and meets schedule demands for service delivery.
• Works flexible hours and is available on call 24/7 as situations warrant.

Benefits

• Comcast provides an array of options, expert guidance, and always-on tools that are personalized to meet the needs of employees.
• Benefits support employees physically, financially, and emotionally through significant milestones and everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree