Director, Go To Market CRM and Transformation
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About The Position
Kyndryl seeks a Global Go To Market (GTM) CRM and Transformation Director to support our sales GTM tools architecture and transformation. In this function, you will be expected to understand, support, transform, grow and enhance the evolving CRM environment and processes that our field sellers use in their daily activities. You will also focus on identifying the right new features, applications, integrations with enterprise level systems and underlying procedures to accelerate our time to market, provide advice and counsel to senior leadership and conceive/build business cases behind each element of the CRM and GTM transformation, focused on Return on Investment (ROI) and efficiency benefits to our business. Primary measurements of success will include: CRM Engagement and Adoption, CRM Functionality and User Experience, CRM Measurements and Metrics related to TTM and Productivity, CRM Business Process Re-engineering, CRM Reporting and business intelligence, Field Experience and Productivity, Sales Program and framework execution, Sales end to end engagement cycle, Sales Tools measurements and ROI, Sales Transformation Projects, Sales Coverage and Efficiency, Sales Strategy and Signings Growth, Conception, Planning and Deployment of new sales tools to include field enablement and measurements and overall time to market based on tools, processes and the people/functions that are responsible to execute.
