Director, Global Sales Operations

Thumbtack

82d • $203,000 - $292,000

About The Position

As the Director, Global Sales Operations, you’ll be both a strategic leader and a hands-on operator. Your role is to shape our sales strategy while also driving its execution. You’ll set the vision, design strategies, and launch initiatives that create outstanding experiences for Thumbtack’s pros and customers at key moments. Reporting to the Vice President of Commercial Operations, you’ll lead teams across North America and the Philippines while acting as a trusted advisor to executives. You’ll also work closely with frontline sales leaders to improve processes and introduce Gen AI innovations that make sales and customer experiences more efficient and impactful at scale.

Requirements

• Sales Leadership Experience – 10+ years in Sales Strategy, Operations, or Success, including 5+ years leading multi-level teams (ideally analysts through senior managers).
• Strategic Problem-Solving – Proven ability to design and execute strategy, with experience in top-tier consulting or high-growth tech environments.
• Analytical Rigor – Skilled at both big-picture strategy and hands-on data analysis, including root-cause diagnosis and insight validation.
• Operational Excellence – Track record of building and scaling processes that improve efficiency, quality, and customer experience while managing cost.
• Change Leadership – Experienced in transforming organizations, elevating talent, and driving cultural shifts toward high performance.
• Influence & Communication – Strong storyteller with data and strategy; adept at aligning cross-functional teams and influencing without formal authority.
• High-Growth Adaptability – Thrives in fast-changing environments, prioritizing effectively and moving with urgency to maximize impact.

Responsibilities

• Set Sales Strategy & Vision – Define and drive a clear sales strategy, with a strong focus on pro experience, while energizing cross-functional teams (sales tech, commercial ops, frontline) to deliver results.
• Advise Executives – Act as a trusted strategic partner to Thumbtack’s leadership, providing insights and aligning sales operations with broader company priorities.
• Champion Small Businesses – Advocate for pro needs with urgency, designing solutions that improve the end-to-end sales experience while balancing cost and sustainability.
• Optimize Operations – Conduct comprehensive analysis of processes, team performance, and workflows to identify improvements, then implement systems and rhythms that keep teams focused yet adaptable.
• Innovate with Gen AI – Lead adoption and continuous improvement of Gen AI solutions that scale and enhance sales and customer experiences.
• Measure & Improve Performance – Critically assess data to understand root causes and drive performance improvements.
• Lead & Develop Teams – Manage and coach a ~20-person team of analysts and managers, motivating them with clear vision and strategy while fostering growth and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees