Director Global Payment Operations

GoDaddy • Tempe, AZ

6h • Hybrid

About The Position

GoDaddy is searching for an exceptional Director of Global Payment Operations to join our Global Payments and Transaction Risk team. This is your opportunity to shape how millions of customers worldwide interact with our payment systems.
As strategic force behind GoDaddy's payment acceptance and payout functions. You'll collaborate with outstanding partners and internal leaders to implement groundbreaking payment strategies while continuously elevating our customer payment experience.
This isn't just about optimizing operations – it's about envisioning the future of how GoDaddy processes billions in transactions globally.

Requirements

• 5 + years’ experience in global payments and 1+ year in Chargeback/Fraud detection in a global eCommerce organization
• Broad and positive relationships within the payment community. Experience influencing processors, acquiring banks, card brands, issuers to grow external business relationships and internal cross organization teamwork
• Deep technical knowledge, highly analytical with a problem-solving mentality and able to make data driven decisions autonomously. Excellent business/financial analysis skills with the ability to translate found opportunities into a strategic plan
• Expert-level industry knowledge of global CNP payment processing and recurring billing with validated experience supporting both cards and APMs. Experience leading payment processing in challenging regulatory markets such as India, Europe, and LATAM
• Exceptional collaboration, communication and project management skills with track record of leading projects end to end on time, measuring and delivering results and communicating outcomes

Nice To Haves

• Bachelor’s Degree in Engineering, Accounting, Finance, Business Management or related field preferred
• Travel as needed

Responsibilities

• Leading the teams responsible for running working relationships with all of GoDaddy’s payment processors, ensuring identification of performance issues, and drive swift resolutions
• Own key payment metrics and deriving actionable optimizations with the goal of improving the customer experience, payments performance, and ensuring cost efficiency
• Build and nurture relationships with payment providers, card schemes, financial institutions, regulatory advocacy groups and internal collaborators to identify and help drive consumer payment optimization and expansion initiatives
• Envision and implement GoDaddy’s payment acceptance and payout strategies, by driving and leading projects, ensuring testing and defining success measures
• Drive and lead projects and bridge internal teams and external partners to launch innovative payment solutions, undertaking testing and defining success measures which continuously optimize our payment experience

Benefits

• We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave.
• GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
• We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture).
• Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees