This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Visa Inc is looking for a dynamic automation engineering leader to join and lead a newly formed automation engineering team in Visa’s Global Operations organization at US Ashburn VA office. Reporting to the Senior Vice President, Global Operations within Visa’s Operations and Infrastructure organization, this position is responsible for leading automation engineering and tools development function for mission critical 24/7/365 operations for Visa’s key products and services, network operations, endpoint network implementation, system change execution and ITSM processes. This position plays a key leadership role in strategic process automation initiatives and will help us build automation first muscle and mindset across organization by providing technology guidance to and partnership with stakeholders in our frontline operations functions, while leading a strong technical automation engineering team. The position provides technical expertise and leadership to lead all aspects of Global Operations process automation and tools development in order to build efficient process and change execution with target of reduction in time, effort, cost, and manual errors driving precision focus on primary objectives of high availability and customer satisfaction in most efficient manner. This is a critical role with technical automation responsibility and accountability to deliver automation and tools development to automate routine tasks, standard operating procedures, change procedures, monitoring procedures, smart alerting, incident mitigation procedures, reports generation, impact analysis, system health-checks, automated ticket triaging, patching execution and validation, dynamic real-time topology mapping, 360 degree real-time asset visibility with AI search, automated response to production events, customer 360 degree view, priority call routing, AI powered call classification with real-time customer insights, email/tickets parsing and auto triage, auto swat calls, chatbots, predictive customer personalization, predictive issue remediation and various other operational tasks for the company's global infrastructure and service portfolio including real time authorizations, tokenization, clearing, settlement, digital processing, and many value added services.
